Lead SRE - Team Lead

JPMorganChase; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial institution in the UK seeks a Lead SRE to enhance reliability and improve customer experiences in digital banking. This role involves designing monitoring systems, managing a team, and working with cloud technologies, primarily AWS. Candidates should possess a strong background in software engineering and a degree in a technical field. Experience with Kubernetes and SRE tools is highly desired.

Qualifications

• Proven experience as a software engineer, including proficiency in at least one systems programming language (e.g., Python, Go, Java).
• Excellent problem-solving and troubleshooting skills.
• Experience with microservice infrastructure components.

Responsibilities

• Manage a growing team while remaining hands-on and close to the code.
• Design monitoring and alerting based on customer journeys.
• Contribute to chaos engineering framework for performance testing.

Skills

Problem-solving mindset

Experience in cloud computing

Debugging skills

Knowledge of microservices

Experience with Kubernetes

Education

Degree in computer science or related field

Tools

Grafana

Prometheus

Elasticsearch

Kibana

Jaeger

Job description

We understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys.

As a Lead SRE at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team.

We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in teams focused on Product Engineering.

You will be at the forefront of solving the most complex reliability challenges facing the bank's essential services. You will work in all aspects of SRE, including observability, alerting, capacity, and chaos engineering, with the goal of ensuring maximum reliability for our customers.

SRE - Product Engineering Team

In this team, you will be the face of the SRE Chapter, working closely with the Core SRE team and collaborating with all teams and disciplines to integrate SRE tools and create bespoke solutions for individual products.

• Internally, you will build integrations and implement new features.
• Externally, you will work with software developers, cloud engineers, and product managers to integrate SRE tools and create bespoke solutions.

Objectives of this Role

• Seek continuous improvement of reliability, monitoring, and alerting for our mission-critical microservices.
• Design monitoring and alerting that is customer journey-based and directly proportionate to customer experience.
• Think outside of the box to eliminate toil and enable controls excellence, automating as much as possible.
• Contribute to internal tools, including our state-of-the-art framework for SLI and error budget aggregation.
• Enhance performance testing, forecasting, and capacity planning framework.
• Contribute to chaos engineering framework.
• Manage a growing team whilst remaining hands-on and close to the code.

Preferred Skills and Qualifications

• Degree in computer science or another highly technical, scientific discipline.
• Proven experience as a software engineer, including proficiency in at least one systems programming language (e.g., Python, Go, Java).
• Working knowledge of microservice infrastructure components.
• Excellent debugging and troubleshooting skills.
• Experience with Kubernetes.
• Experience in cloud computing (preferably AWS).
• Experience with common SRE toolchains, such as Grafana, Prometheus, Elasticsearch, Kibana, and Jaeger, is a plus.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.