Supervisor

Supernova Burger; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff discount across venues

Free staff meals

Flexible benefits

Job summary

Supernova in Mayfair is hiring a hands-on Supervisor to lead front‑of‑house during busy shifts, coordinate with the kitchen, and deliver fast, friendly, top‑tier service in a high‑energy smash‑burger setting. You’ll mentor team members, manage tills and stock, drive guest experience, and uphold health, hygiene and safety standards while maintaining pace and morale across the dining room.

This role offers a clear progression path within a growing hospitality group and is supported by staff

Qualifications

• At least 1 year of supervisory or shift lead experience in a fast-paced hospitality environment.
• A genuine passion for guest experience and team leadership.
• Organised, calm under pressure, and able to multitask in a dynamic setting.
• Strong communication skills and a natural motivator.
• Proactive, hands-on, and detail-oriented.

Responsibilities

• Lead and support the team during service
• Ensure smooth coordination for quick, accurate orders
• Maintain high standards of customer service, cleanliness, and energy
• Help train, coach, and motivate new and existing team members
• Manage tills, stock, and daily opening/closing procedures
• Handle guest feedback and resolve issues with professionalism and positivity
• Uphold health & safety, hygiene, and food safety protocols
• Support the management team with operational tasks and reporting as needed

Skills

Team leadership

Communication skills

Multitasking

Guest experience

Organisational skills

Job description

ABOUT US

We’re looking for an exceptional Supervisor to join the team at Supernova, our bold and energetic smashed burger concept. Known for its vibrant atmosphere and crave-worthy burgers, Supernova is setting a new benchmark in the capital’s quick-service dining scene — andMayfair is where the magic happens.

Supernova is part of BVC Hospitality, which operates a portfolio of globally recognised food concepts including NAC, Crème, 74 Duke, and Le Café NAC. With thriving venues in London, Paris, and the Middle East, BVC Hospitality blends creativity and operational excellence to deliver standout hospitality experiences.

This is your opportunity to join Supernova working with a passionate team to serve fast, flavour-packed, high-quality food in an elegant, high-energy, and fast-paced environment.

POSITION SUMMARY

As Supervisor at Supernova, you'll be a key part of the leadership team — supporting daily operations, keeping service smooth, and motivating your team to deliver the energy and hospitality we’re known for.

You’ll be the go‑to person on shift: managing front‑of‑house flow, helping coordinate with the kitchen, and ensuring every guest gets fast, friendly, top‑tier service. This is a hands‑on, high‑impact role for someone who thrives in a fast‑paced environment and leads by example.

KEY RESPONSIBILITIES

• Lead and support the team during service
• Ensure smooth coordination for quick, accurate orders
• Maintain high standards of customer service, cleanliness, and energy
• Help train, coach, and motivate new and existing team members
• Manage tills, stock, and daily opening/closing procedures
• Handle guest feedback and resolve issues with professionalism and positivity
• Uphold health & safety, hygiene, and food safety protocols
• Support the management team with operational tasks and reporting as needed

KEY REQUIREMENTS

• At least 1 year of supervisory or shift leader experience in a fast‑paced hospitality environment
• A genuine passion for guest experience and team leadership
• Organised, calm under pressure, and able to multitask in a dynamic setting
• Strong communication skills and a natural motivator
• Proactive, hands‑on, and detail‑oriented
• Reliable, punctual, and committed to high standards
• Comfortable working evenings, weekends, and busy periods

WHAT WE OFFER

• Clear progression path within a growing hospitality group
• A dynamic, collaborative, and supportive team culture
• 50% staff discount across all BVC Group venues + hospitality perks via the CODE app
• Free staff meals during shifts
• Flexible working and enhanced benefits (holiday pay, sick pay, maternity/paternity leave)
• Recognition for long service and outstanding contributions
• A front‑row seat in one of London’s most exciting hospitality venues