Lead Service Transition & Release Manager

TN United Kingdom; London; Hybrid; GBP 55,000 - 80,000; Full time

Job description

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Lead Service Transition & Release Manager, London

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Client:

Phoenix Group Holdings

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3dde820779ed

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

We have an incredible opportunity to join us here at Phoenix Group as a Lead Service Transition and Release manager to join our Service Architecture, Design & Transition team in Technical Service Operations.

Job Type: Permanent

Location: This role could be based in either our Birmingham, Telford, London or Edinburgh offices with time spent working in the office and at home.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

Closing Date: 25/04/25

Salary and benefits : £55,100 – £80,000 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

The Lead Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful releases into live environments whilst undertaking the management of the Service Transitionteam.

The primary focus of the role will be managing the transition of new applications and services into the live environment, ensuring impacts, risks and readiness, are fully understood whilst ensuring process effectiveness and buy-in from stakeholders.

• Service Transition Management: Develop and oversee transition plans, risk assessments, and mitigation strategies. Oversee and manage the end-to-end transition of new or changed IT services into operational use.Work closely with Service Design and Architecture to ensure only quality designs are ready for transition, and feedback from lessons learned activities are shared
• Release Management: Manage and/or oversee release cycles, including major, minor, and emergency releases.Ensure releases meet business requirements and quality standards through testing and validation.
• People Management: Managing a team of transition resources ensuring that activities are completed in line with SLA’s and that performance is continually monitored and optimised
• Process Improvement: Identify and drive continuous improvement in transition and release processes.Implement automation tools and frameworks to streamline release cycles.
• Governance and Compliance: Ensure compliance with ITIL/ITSM standards and organisational policies., whilst playing a key role in any applicable internal and external audit activities

What are we looking for?

• Sound knowledge of the ITIL framework, particularly Service Transition and Release Management processes.
• Good understanding of Non-Functional requirements (NFRs) and Test Environment Management (TEM)
• Understanding of DevOps and Agile practices
• Extensive experience within a ITSM role with a focus on service transition, release management and service introduction
• Proficient in tools like JIRA, ServiceNow, or similar

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.