Lead Service Transition Manger

UK Home Office; Cardiff; Hybrid; GBP 60,000 - 72,000; Full time

Job summary

An established industry player is seeking a Lead Service Transition Manager to ensure new IT services are operationally ready. This role involves driving continual improvement, defining transition standards, and coaching junior team members. You'll engage with project teams and third-party suppliers to deliver seamless services while managing risks and dependencies. With a focus on stakeholder management and a structured approach to problem-solving, this position offers a chance to make a significant impact within a dynamic environment. Join a forward-thinking organization that values innovation and diversity.

Benefits

Highly Competitive Pension

25 Days Annual Leave

Flexible Working Options

Training and Development Opportunities

Enhanced Parental Leave

Annual Bonus

Recognition Awards

Qualifications

• Experience in designing and managing service changes.
• Ability to produce high-quality deliverables in various environments.
• Strong communication skills with stakeholders.

Responsibilities

• Ensure safe and structured transition of projects to live service.
• Drive the transition process, including risk management and prioritization.
• Collaborate with teams to solve problems and meet delivery deadlines.

Skills

Stakeholder Management

Leadership Skills

Problem Solving

Technical Knowledge

Service Transition Management

Education

Relevant IT Qualifications

Tools

ServiceNow ITSM

Job description

Join to apply for the Lead Service Transition Manager role at UK Home Office

Lead Technical Recruiter (Cyber Security, Data & IT Operations) @ UK Home Office | HR, Recruiting, Hiring

Location: Cardiff (Hybrid with 60% office attendance)

Salary: £60,300 Plus Recruitment and retention allowance of up to £11,300 for candidates with exceptional skills and experience

Advert Close: 15th May

As Lead Service Transition Manager and part of the Service Transition team, you’ll ensure new or updated IT services are operationally ready—resourced, resilient, standards-compliant, and future-proof. You’ll bring structure and assurance to service implementation, acting as the key link between delivery teams and live operations.

With strong stakeholder management and leadership skills, you’ll drive continual improvement, define transition standards, and coach junior team members. Your focus will be on aligning people, processes, and tools to deliver seamless, high-performing services.

Responsibilities:

1. Enable the process to transition projects to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams to ensure a standard set of transition gateways are met and that a consistent set of Service Operations requirements are incorporated into service designs.
2. Ensure and assure that the required people, processes, suppliers and tools are in place to accept new services.
3. Drive work forward to meet delivery deadlines, without compromising quality of delivered service.
4. Make recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support.
5. Work collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
6. Drive the transition process, including prioritisation, risk management and dependency activities to ensure effective transition.
7. Onboard the new service on to the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming.

As a Lead Service Transition Manager you will have experience of:

1. Designing and managing changes to service and creating associated documentation.
2. Producing high quality deliverables in a variety of contexts / environments.
3. Applying a structured and methodical approach to problem solving.
4. Applying a breadth of knowledge of technical skills and applications.
5. Effectively communicating and setting expectations, with stakeholders, both internal and external to your direct team and the Home Office.
6. Designing, owning and maintaining the process and procedures and proactive development of service transition and acceptance documentation.
7. Working in enterprise scale IT transition teams and adhering to industry best practice.

Additional benefits include a highly competitive pension with an employer contribution of 28.97%, 25 days annual leave rising to 30 days, public holidays, flexible working options, hybrid working model, training and development opportunities, funded qualifications, a culture of inclusion and diversity, enhanced parental leave, annual bonus, and recognition awards.

Please note that this role requires Security Clearance, which would normally need 5 years’ UK residency in the past 5 years. Candidates must also hold or be prepared to undergo NPPV3 clearance.

Please click on apply now to be redirected to the full job advert.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Government Administration