Lead Service Transition Manager

www.findapprenticeship.service.gov.uk - Jobboard; Sheffield; On-site; GBP 45,000 - 70,000; Full time

Job summary

A government digital service is seeking a Lead Service Transition Manager to ensure the effective transition of IT services. The role involves collaborating with various teams, managing risks, and reinforcing quality standards in the transition process. Candidates must have experience in IT service management and UK residency for the past 5 years. Office-based work is required for at least 60% of the time.

Qualifications

• Experience in managing service transitions in IT.
• Strong understanding of service delivery processes.
• Ability to work collaboratively across teams.

Responsibilities

• Enable the transition of projects to live service.
• Establish strong relationships with project and service teams.
• Drive the transition process and ensure quality.

Skills

Stakeholder management

Risk management

IT service management

Team collaboration

Tools

ServiceNow ITSM

Job description

This role lies within the Digital, Data and Technology (DDaT) Directorate, embedded in the Enablers Portfolio and aligned to the Metis Product Team. This role is pivotal in ensuring the operational integrity, service continuity, and strategic alignment of Metis, the Home Office’s Oracle Fusion-based ERP platform supporting HR, Finance, Payroll, and Procurement for over 55,000 users.

As a Lead Service Transition Manager, you will be part of a team accountable for ensuring designs for new or changed IT services are supported to operate and manage the service. You will deliver required levels of availability, reliability and performance, ensuring comprehensive and forward-looking services are robust and affordable whilst adhering to relevant industry, government and Home Office standards.

You will apply control and rigour to the implementation of IT services. You will play a key role liaising with senior management and other teams with a view of the bridge between projects/programmes and the operation/support of the ongoing services.

Through stakeholder management, you will leverage people, processes, suppliers and tooling in-line with organisational strategy whilst understanding the user experience and end-to-end impact.

You will be expected to mentor more junior members of the Service Management community, taking online management responsibilities, if required. As well as participating and supporting collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.

What you will do

Your main day to day responsibilities will be:

• Enabling the process to transition projects to live service in a safe and structured manner, engaging with project and operational teams to ensure a standard set of transition gateways are met.
• Ensuring and assuring that the required people, processes, suppliers and tools are in place to accept new services.
• Driving work forward to meet delivery deadlines, without compromising quality of delivered service.
• Making recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support.
• Working collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
• Driving the transition process, including prioritisation, risk management and dependency activities, communicating effectively with a range of stakeholders to convey the acceptance criteria and the issues to be addressed, regularly reporting senior stakeholders, to ensure effective transition.
• Onboarding the new service on to the Home Office ServiceNow ITSM toolingworking effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming.
• Proactively improving stakeholder understanding of the transition and acceptance process, identifying areas of improvement.

This role is not suitable for part-time working due to the nature of the role. Where business needs allow, some roles may be suitable for a combination of office and home-based working.Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office.

UK residency and security requirements- You need to have lived in the UK for the past 5 years