Lead Service Transition Manager

UK Civil Service; Sefton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government organization in Sefton is seeking a Lead Transition Service Manager to ensure smooth transitions of projects to live service. The role involves overseeing the required processes, people, and tools, driving work to meet deadlines, and collaborating with project teams and suppliers. This full-time position requires strong relationship management skills and experience in service management transitions.

Qualifications

• Experience in managing transitions to live service.
• Ability to establish strong relationships with project teams and suppliers.
• Skills in risk management and dependency activities.

Responsibilities

• Enable the process to transition projects to live service.
• Ensure required people, processes, suppliers, and tools are in place.
• Drive work forward to meet delivery deadlines.

Job description

Overview

As a Lead Transition Service Manager, your main day to day responsibilities will be to:

Responsibilities

• Enable the process to transition projects to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams to ensure a standard set of transition gateways are met and that a consistent set of Service Operations requirements are incorporated into service designs.
• Ensure and assure that the required people, processes, suppliers and tools are in place to accept new services.
• Drive work forward to meet delivery deadlines, without compromising quality of delivered service.
• Make recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support.
• Work collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
• Drive the transition process, including prioritisation, risk management and dependency activities to ensure effective transition.
• Onboard the new service on to the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming.
• Due to the requirements of the role, the successful candidates will be required to work full-time (37 hours per week).

Diversity and Inclusion

Disability Confident
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