Lead, Service Modernisation & Transformation

Essex County Council; Chelmsford; Hybrid; GBP 98,000 - 119,000; Full time

Job summary

Essex County Council is inviting applications for a fixed-term Programme Director, Service Modernisation, based in Chelmsford. The role leads a new capability to redesign services, automate processes and deliver measurable financial benefits, with a strong emphasis on governance, operating models and stakeholder engagement.

The successful candidate will work across the Council to mobilise a portfolio of priority modernisation activities, balancing strategy with practical delivery and ensuring

Qualifications

• Significant experience in leading digital transformation or service modernisation.
• Proven track record leading multidisciplinary digital teams.
• Experience in end-to-end service redesign and organisational change.
• Strong understanding of digital delivery, data, automation and technology.
• Experience of building organisational capability and sustainable delivery models.
• Proven ability to deliver measurable productivity, financial or service improvements.
• Strong commercial and financial awareness, including investment and benefits management.

Responsibilities

• Design, mobilise and establish the Council's Service Modernisation capability, including its operating model, governance and delivery pipeline.
• Lead an initial portfolio of priority Service Modernisation activity, bringing together multidisciplinary expertise to redesign services, automate processes and improve outcomes for residents and staff.
• Identify and prioritise opportunities to simplify services, reduce avoidable demand, improve productivity and deliver financial benefits.
• Develop repeatable approaches, standards and ways of working that enable Service Modernisation activity to be sustained and scaled.
• Ensure modernisation activity is user-centred, evidence-led, inclusive and aligned with the Council's digital, data, technology and organisational priorities.
• Provide senior advice to Members, Chief Officers and service leaders on service modernisation.
• Oversee delivery, investment, risk, dependencies and benefits across the initial Service Modernisation portfolio.
• Embed the knowledge, skills and ways of working needed for Service Modernisation to transition into an enduring organisational capability.

Job description

Essex County Council is inviting applications for a fixed-term Programme Director, Service Modernisation, based in Chelmsford. The role leads a new capability to redesign services, automate processes and deliver measurable financial benefits, with a strong emphasis on governance, operating models and stakeholder engagement.

The successful candidate will work across the Council to mobilise a portfolio of priority modernisation activities, balancing strategy with practical delivery and ensuring