Lead Service Designer

Onyx-Conseil; London; Hybrid; GBP 77,000 - 84,000; Full time

Job summary

A leading UK government organization seeks a Lead Service Designer to shape the future of Universal Credit. The role requires strong collaboration with teams while aligning policy and user needs. Exceptional mentoring and influencing skills are vital. The position offers a competitive salary, generous pension contributions, and a hybrid work model in London, Leeds, or Manchester with a comprehensive benefits package.

Benefits

28.97% employer pension contributions

26 to 31 days of annual leave

Flexible working hours

Time off for volunteering

Professional development opportunities

Qualifications

• Lead service design for Universal Credit aligning user needs with departmental objectives.
• Engage stakeholders and influence decision-making at various levels.
• Mentor designers and support capability building within the service design community.

Responsibilities

• Shape the future of Universal Credit by aligning policy and user needs.
• Champion collaboration across digital and other teams.
• Produce high-quality service design artefacts to communicate approaches.

Job description

Main Job Advert

Lead Service Designer

Paying up to £77,740 (national) / £83,957 (London) plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for Lead Service Designers to join our team in DWP's Working Age Services where you will help design, build and iterate high-quality services - including Universal Credit - that enable working-aged people to access the support they need.

In DWP Digital our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Lead service design for Universal Credit, aligning user needs with departmental objectives, policy outcomes and product strategy.
• Lead and facilitate collaboration across teams and programmes to define and evidence led service design concepts.
• Engage senior stakeholders and influence decision-making and alignment at programme and departmental level.
• Produce high-quality service design artefacts to communicate your approaches, ideas and recommendations. .
• Promote best practice and build a strong, open design culture across the teams you work with.
• Mentor designers and support capability building within the service design community.
• Contribute to recruitment and development of the DWP Service design team.

You and your role

This is an opportunity to use your skills to make a real difference to people across the UK.

As a Lead Service Designer, you'll shape the future of Universal Credit by aligning emerging policy and business strategy with the needs of our users.

You will be working closely with Lead Product Managers and the Product Strategy team, you'll help evolve the service to better support millions of users.

You'll champion collaboration across digital, policy, legal and other teams, ensuring services are designed with people at the heart.

As well an expert Service Designer, you'll need be a confident facilitator and expert practitioner, advocating for user-centred design and driving improvements that deliver real and positive outcomes.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Leeds, London or Manchester, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub.

Pay: We offer pay of up to £77,740 (national) / £83,957 (London).

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year.

Holidays: A generous leave package starting at 26 days and rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable, so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.