Lead Service Designer

Graphics Unlimited (Vic) Pty Ltd; Blackpool; Hybrid; GBP 78,000; Full time

Job summary

Join a forward-thinking organization as a Lead Service Designer, where your expertise in service design will help shape user-centric solutions. You will collaborate with a talented team to enhance services that impact millions, leading design strategies and mentoring others in a supportive environment. With a commitment to work-life balance and continuous learning, this role offers an exciting opportunity to make a real difference in public service. Enjoy competitive pay, generous leave, and a range of perks that promote a positive workplace culture. If you're passionate about service design and eager to drive change, this is the perfect role for you.

Benefits

28.97% employer pension contributions

Flexible working hours

Generous leave package starting at 26 days

Time off for volunteering

Discounts and savings on shopping

Interest-free loans for transport

Sports and social activities

Professional development opportunities

Qualifications

• Significant hands-on service design experience.
• Leadership in developing end-to-end services.
• Ability to influence senior stakeholders.

Responsibilities

• Lead service design efforts, ensuring user needs are prioritized.
• Collaborate with stakeholders to define design strategies.
• Mentor and shape the service design approach within the team.

Skills

Service Design

Leadership

User Centricity

Stakeholder Communication

Job description

Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.

DWP. Digital with Purpose.

We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

Digital Channels is driving and enabling the modernization of DWP's customer contact, helping our 20 million customers to communicate with our department via the right and best channel.

We run some of the UK's largest 'Live Services' across all mediums. It is a hugely impactful role, which touches nearly every point of customer contact we have.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Design with Purpose

Our Service Designers put user needs at the heart of everything they do.

You will work closely with Product Managers, Architects, and other Service Designers to mature and adapt our services, ensuring we can deliver the best outcome for the customers and colleagues that use them.

You will work with stakeholders across different areas to understand what they need and to articulate the vision and lead the design strategy in a way that makes sense.

With a data and insight-led approach, you will be able to identify pain points within our services and define design solutions and improvements to fulfill user needs and drive improved business outcomes, also influencing stakeholder buy-in.

We have a thriving Design community in DWP, dedicated to sharing expertise and continuous learning.

You're a skilled practitioner and expert, and a leader. You will shape what we mean by service design in DWP, acting as a mentor and role model for the wider Service Design team.

What skills, knowledge, and experience will you need? How will this be assessed?

The application process for these roles includes a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following:

1. Significant experience of hands-on service design.
2. Experience providing leadership and expertise at program level to develop end-to-end, front-to-back services using wider Government principles and evidence to meet user needs and organizational objectives.
3. Influencing and communicating to a wide range of senior and other stakeholders on the value of user centricity, your strategies, approaches, and decisions.
4. Experience leading on the creation and maintenance of a positive and collaborative working environment.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills, and knowledge against the essential criteria above.

Details. Wages. Perks.

Location: You'll join us in one of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face-to-face in a hub.

Pay: We offer competitive pay of up to £77,740.

Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £21,000.

Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out, and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring, and career progression opportunities.

Process:

We know your time is valuable, so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.