Lead Service Design & Transition Manager

Legal & General; England; On-site; GBP 60,000 - 90,000; Full time

Job summary

Legal & General is looking for a Lead Service Design and Transition Manager to head a dedicated team in its Group Finance IT (GFIT) department. In this pivotal role, you will ensure that services are designed for operational excellence while fostering relationships with stakeholders and driving innovation across service design processes.

Benefits

Annual performance-related bonus plan

Generous pension contribution

Healthcare Plan for permanent employees

At least 25 days holiday plus public holidays

Competitive family leave

Qualifications

• Proven experience in leading service design and transition within a complex IT environment.
• Strong understanding of ITIL frameworks, particularly Service Design and Transition.
• Experience managing and developing a small team of IT professionals.

Responsibilities

• Leading a team of Service Design specialists to deliver consistent, high-quality service design outcomes.
• Defining and maintaining a repeatable Service Design Framework aligned to project needs.
• Overseeing compliance with Service Transition governance and escalating risks appropriately.

Skills

Service Design

Transition Management

Stakeholder Management

Continuous Improvement

Agile Methodology

ITIL Framework

Job description

Lead Service Design & Transition Manager

Lead Service Design & Transition Manager

1 day ago Be among the first 25 applicants

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best.

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best.

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

Job Description

We’re looking for a Lead Service Design and Transition Manager to join our Group Finance IT (GFIT) team. This is a fantastic opportunity to lead a small, dedicated team and make a real impact by ensuring our services are designed to meet operational excellence from day one.

What you’ll be doing:

• Leading a team of Service Design specialists to deliver consistent, high-quality service design outcomes
• Defining and maintaining a repeatable Service Design Framework aligned to project needs
• Overseeing compliance with Service Transition governance and escalating risks appropriately
• Building strong relationships with stakeholders to ensure effective service delivery
• Driving standardisation, automation, innovation and continuous improvement across service design processes
• Forecasting and managing Service Design demand across portfolios and projects
• Ensuring timely delivery of service support artefacts including procedures, tooling and knowledge
• Developing and implementing a roadmap for capability maturity and process improvement
  
  

Qualifications

Who we’re looking for:

• Proven experience in leading service design and transition within a complex IT environment
• Strong understanding of ITIL frameworks, particularly Service Design and Transition
• Experience managing and developing a small team of IT professionals
• A good understanding of Agile and Waterfall based project delivery
• You'll also be well versed in ITSM platforms - workflows, reporting, CMSB and monitoring/alerting
• Experience of working in a regulated environment would be a huge plus!

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
  
  

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance

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