Lead Service Delivery Manager - MSP

Hamilton Barnes Associates Limited; Greater Manchester; On-site; GBP 65,000; Full time

Job summary

A leading Managed Services Provider in the public sector is seeking a Lead Service Delivery Manager to expand their Service Management team in Greater Manchester. This role involves overseeing a team of Service Delivery Managers, ensuring service excellence, and maintaining strong client relationships. The ideal candidate will possess a strong ITIL background and experience in complex client management, offering a competitive salary and comprehensive benefits.

Benefits

Pension Scheme

Health Insurance

Life Assurance

25 days annual leave

Qualifications

• Experience in leading Service Delivery Managers and managing complex client needs.
• Proven success in service delivery with strong client engagement skills.

Responsibilities

• Lead and manage a team of SDMs across various client accounts.
• Ensure smooth transition of new services to Business as Usual.
• Document operational processes for customer reporting.

Skills

Service delivery

Client engagement

ITIL Service Management

Technical knowledge

Job description

We are working with an outstanding reputation for delivering excellence, particularly within the Public sector. As a trusted Managed Services Provider (MSP), they are the “go-to” partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead Service Delivery Manager!

If you are interested inthis opportunity, we encourage you to apply today!

Responsibilities:

• Lead and oversee a team of SDMs across various client accounts.
• Facilitate the smooth transition of new services from projects to Business as Usual (BAU).
• Ensure all operational processes are documented and maintained for accurate customer reporting.
• Build and maintain strong client relationships and ensuring SLAs are met..

Skills/Must have:

• Experience leading SDMs and managing complex client needs.
• Proven success in service delivery.
• Good broad technical knowledge
• Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management.
• Excellent client engagement skills, especially in IT services for government and private sector clients.

Benefits:

• Pension Scheme
• Health Insurance
• Life Assurance
• 25 days annual leave (with the option to purchase more)

Salary:

• £65,000