Lead Service Coordinator

TN United Kingdom; Dartford; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is on the lookout for a detail-oriented Lead Administrator / Service Coordinator to enhance their operations in Dartford. This pivotal role involves coordinating schedules, managing client relationships, and providing essential administrative support. The ideal candidate will thrive in a dynamic environment, bringing strong organizational skills and a proactive attitude. Join a friendly and professional team where your contributions will be valued, and help drive the success of a growing business in the electrical and fire safety sector.

Benefits

24 days holiday (excluding Bank Holidays)

Company pension scheme

Friendly and professional team environment

Qualifications

• Previous experience in a similar role (service coordination/admin).
• Strong organizational and multitasking skills.

Responsibilities

• Coordinating diaries and daily schedules of field engineers.
• Liaising with clients regarding appointments and updates.

Skills

Organizational Skills

Communication Skills

Multitasking

Proficiency in Microsoft Office

Client Relationship Management

Education

Experience in Service Coordination

Industry Experience in Electrical or Fire Safety

Tools

Microsoft Office

General IT Systems

Job description

Job Title:

Lead Administrator / Service Coordinator

Location:

Dartford, Kent

Working Hours:

Monday to Friday, 8:00am – 5:00pm

Salary:

Up to £35,000 (DOE)

Benefits:

• 24 days holiday (excluding Bank Holidays)
• Company pension scheme
• Opportunity to work in a friendly and professional team environment

About the Role:

We are seeking a highly organized Lead Administrator / Service Coordinator to join our team in Dartford, Kent. This vital role ensures the smooth operation of our business, working closely with the Contracts Manager and Quantity Surveyor, while providing essential administrative support across the company.

Experience in the electrical or fire industry is preferred. The ideal candidate will be confident in managing engineer diaries, coordinating reactive and planned jobs, and maintaining strong client relationships.

Key Responsibilities:

• Coordinating diaries and daily schedules of field engineers
• Uploading job sheets and documentation to internal systems
• Liaising with clients regarding appointments, updates, and follow-ups
• Supporting the Contracts Manager and QS with administrative tasks
• Assisting with project tracking, job progress, and reporting
• Handling general office admin, calls, and email correspondence
• Occasional client visits to maintain strong working relationships

Requirements:

• Previous experience in a similar role (service coordination / admin)
• Industry experience in electrical or fire safety (preferred but not essential)
• Strong organizational and multitasking skills
• Good communication and interpersonal abilities
• Proficiency in Microsoft Office and general IT systems
• Team player with a proactive, can-do attitude

This is a great opportunity to join a growing business and be part of a close-knit team where your contribution will make a real difference. If you're a detail-oriented, motivated administrator looking for a long-term role, we'd love to hear from you.