Lead Security Administrator

Fortra; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in data protection is seeking a Lead Security Administrator based in the United Kingdom. The role involves extensive customer interaction, policy management, and troubleshooting in a cloud-based managed services environment. Strong qualifications are required, including at least 8 years of experience with customer technical support and related qualifications.

Qualifications

• 8+ years of experience in customer technical application support.
• 4+ years with Digital Guardian solutions and policy development.
• Excellent communication skills and customer expectation management.

Responsibilities

• Manage policy/rule management and console configuration.
• Provide customer case management and troubleshooting support.
• Perform application and forensic reporting tasks.

Skills

Linux

OSX

MS Windows

Customer support

Policy management

Troubleshooting

Scripting

Data protection

MSSQL

Communication

Education

Bachelor’s degree in computer science

Job description

Lead Security Administrator, united kingdom

Client:

Fortra

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

8d9e5f78d512

Job Views:

42

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Problem Solvers. Proactive Protectors. Relentless Allies.

Ready to join us? Let's get started.

The Managed Service Lead Security Administrator’s primary responsibilities focus on helping Managed Service Customers in their daily work with data protection tasks. This work includes policy/rule management, agent configurations and health checks. The Managed Service Lead Security Administrator is joining regular customer calls from Customer Success Managers / Security Analysts and is answering and guiding customers & internal partners accordingly.

WHAT YOU'LL DO

• Perform ongoing policy and rule management, console configuration management, health checks (policy effectiveness reviews/ false positives etc.), policy upgrades, solution health monitoring & use case consultations.
• Create advanced custom rules based on customer non-standard requirements.
• Perform customer case management including timely response and status updates, effective escalations, and documentation of action plan and steps taken to achieve service level objectives.
• Troubleshoot complex agent performance issues & perform any required configuration changes to MSP systems
• Direct customer interaction to facilitate the troubleshooting and artifact collection for diagnosis.
• Liaise with customers, as well as perform effective and timely case resolution.
• Participate actively in training to maintain a working knowledge of the products and their operation, configuration and available functionality.
• Perform application and forensic reporting tasks including archive recovery, data export, customer report execution and integration setup.
• Follow change management process support by providing clear documentation of planned actions and their status and result.
• Perform proactive actions such as monitoring key systems & service health metrics e.g. resource utilization tracking, job status monitoring and issue resolution.
• Work with cross functional team to deliver secure, stable and supportable infrastructure
• Guide other team members and help them with complex tasks.

QUALIFICATIONS

• 8+ years’ experience providing direct customer technical application support in a large scale SAAS, Cloud or customer facing managed services environments.
• 4+ years’ experience with implementing and managing Digital Guardian solutions and developing rules/ policies
• Bachelor’s degree with a focus in computer science, management information systems or related discipline, or equivalent combination of education and experience
• Demonstrated Multiplatform fluency with Linux, OSX and MS Windows
• Familiarity with VMware/HyperV virtualization technologies sufficient to facilitate the access, setup and management of predefined templated environments for testing, triage and production application support.
• Working knowledge of Systems Scripting (PowerShell ,VBS, batch or similar)
• Competency with Windows, OSX and Linux operating systems user function, administration and trouble shooting.
• Solid prioritization and time management and logical problem identification and diagnosis skills.
• Windows MSI and Shell Script installation package construction (.pkg) for Linux and OSX.
• Advanced debugging skills of endpoint computers.
• Basic knowledge of MSSQL and Database concepts and backup/recovery methodology.
• Prior work interfacing with Microsoft Dynamics365 or similar case management services.
• Excellent customer expectation management and communication skills.
• Use of remote meeting and access utilities to facilitate customer interaction.

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Created on 22/06/2025 by TN United Kingdom