Lead Resource Manager

GTR; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Final salary pension

Free travel for you and family

Discounted Oyster Card

Family-friendly policies

Job summary

Govia Thameslink Railway Ltd. (GTR) is hiring a Lead Driver Resource Manager to oversee the resource management team and ensure a safe, reliable and punctual train service across depots. You will lead, develop and coordinate drivers, drive performance and implement standards in a people-focused leadership role.

You''ll work with stakeholders to optimise rostering, attendance and behaviours, delivering high levels of employee engagement and customer-focused outcomes across the network.

Qualifications

• Knowledge of rules, instructions and Railway Group and Company standards as relevant to the role.
• Ability to investigate delays and incidents with the objective of identifying immediate, basic and underlying causes, and able to make meaningful recommendations to prevent re-occurrence.
• Thorough knowledge of conditions of service applicable to Drivers
• Thorough knowledge of specific GTR geography and train services
• Understanding of traincrew resourcing principles

Responsibilities

• Lead, develop and influence your team to consistently deliver the highest levels of performance in all resource management activities.
• Lead the operational delivery of GTR's train service on a duty shift basis for those depots under your control, minimising the negative performance impact at those depots during normal working and during disruption through co-ordination of available and competent colleagues.
• A people-focused manager driving improved employee engagement and performance results, meeting the expectations of both internal and external customers.
• Implementation of relevant GTR standards & policies.
• Ensure driver attendance, performance and behaviours are managed consistently and appropriately.

Skills

Railway standards

Driver resourcing

Incident investigation

Conditions of service

Geography knowledge

Job description

Get your career on track with a team where you can grow, belong and make an impact from day one.

About GTR

Greater Thameslink Railway (GTR) is the UK's largest rail operator, connecting millions of people through Southern, Thameslink, Great Northern and Gatwick Express services. Through our vision of Creating Great Journeys, we are committed to delivering safe, reliable and customer-focused travel, supporting local communities, and fostering a diverse, equitable and inclusive workplace where everyone feels valued and can thrive.

At GTR, your career is a journey. We offer clear development pathways, progression opportunities and support to help you grow, whether you are starting out or taking the next step in your railway career.

Our Commitment to DEI

We are committed to building a diverse and inclusive workforce that reflects the communities we serve, creating a culture where everyone feels welcome, respected, safe and able to be themselves at work.

WhatYou'llDo

The Lead Driver Resource Manager (LDRM) is responsible for leading, managing and developing the resource management team. Successfully providing a safe, reliable and punctual train service in the most cost-effective way possible. Working with all relevant
stakeholders and departments, the LDRM takes opportunities wherever possible to drive positive customer outcomes through effective Driver resourcing.

How you'll make a difference:

• Lead, develop and influence your team to consistently deliver the highest levels of performance in all resource management activities.
• Lead the operational delivery of GTR's train service on a duty shift basis for those depots under your control, minimising the negative performance impact at those depots during normal working and during disruption through co-ordination of available and competent colleagues.
• A people-focused manager driving improved employee engagement and performance results, meeting the expectations of both internal and external customers.
• Implementation of relevant GTR standards & policies.
• Ensure driver attendance, performance and behaviours are managed consistently and appropriately.

WhatYou'llBring

• Knowledge of rules, instructions and Railway Group and Company standards as relevant to the role.
• Ability to investigate delays and incidents with the objective of identifying immediate, basic and underlying causes, and able to make meaningful recommendations to prevent re-occurrence.
• Thorough knowledge of conditions of service applicable to Drivers
• Thorough knowledge of specific GTR geography and train services
• Understanding of traincrew resourcing principles

What We Can Offer You

At GTR, we are committed to supporting our colleagues both professionally and personally. In return for your skills and dedication, we offer a competitive benefits package including:

• Final salary pension
• Free travel on GTR and sister groups for you and your family
• 75% off travel on other train operating companies for you, and leisure for your family
• Discounted Oyster Card
• Family-friendly policies, including maternity, paternity, adoption, and shared parental leave
• Access to StarHub – our employee benefits platform offering discounts with a wide range of retailers and services
• Career development and progression opportunities across the UK's largest rail networks
• The opportunity to make a real difference to millions of customer journeys every year.

We will keep candidates informed throughout the process and aim to complete hiring decisions in a timely manner. Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback at the application stage. Please refer to the ‘Recruitment Process and Timelines' document attached to this role.

We look forward to hearing from you and exploring whether GTR could be your next career step.

Please note that we reserve the right to close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications.

“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on‑board department as a whole are brilliant to work with. I feel at home here.”

Tonderai Matizha-Johnson
Area Operations Manager

“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9‑5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”

“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”

“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”

Nathaniel Owen
Station Manager

“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”

“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”

Zoey Hudson
Head of Talent, Diversity and Inclusion

“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first‑hand how tough it can be to find work once you’re out of it.”

“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”

“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on‑board department as a whole are brilliant to work with. I feel at home here.”

Tonderai Matizha‑Johnson
Area Operations Manager

“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9‑5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”

“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”