Lead Relationship Manager

Capgemini; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

Join Capgemini as a Lead Relationship Manager to drive growth and strengthen key client relationships. In this strategic role, you'll collaborate with cross-functional teams to shape solutions that meet client needs and support business development efforts. Embrace a hybrid working model that fosters collaboration and a balanced work-life dynamic, all while contributing to meaningful outcomes in a thriving environment.

Benefits

Flexible work hours

Learning and development opportunities

Mental Health Champions support

Qualifications

• Proven ability to build trusted relationships with clients.
• Ability to translate complex business needs into actionable solutions.
• Hands-on experience in IT solution or service delivery is desirable.

Responsibilities

• Drive growth and strengthen client relationships within a key business area.
• Shape compelling client propositions and deliver meaningful business outcomes.
• Collaborate with internal teams to develop innovative solutions.

Skills

Strategic thinking

Relationship building

Communication

Business development

Problem solving

Education

Experience in business development within large IT or consulting environment

Job description

About the job you're considering

As a Lead Relationship Manager, you'll play a pivotal role in driving growth and strengthening client relationships within a key business area. Reporting to the Head of Client Account Management, you'll lead business development efforts, working closely with internal teams and external partners to deliver innovative, client-focused solutions.

This is a strategic and collaborative role where you'll help shape Capgemini's presence in the market, identify new opportunities, and contribute to long-term client success. You'll be part of a supportive, forward-thinking team that values diverse perspectives and empowers you to make a real impact.

We offer a hybrid working model that supports flexibility and work-life balance, combining time at home, in our offices, and on client sites as needed.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

As a Lead Relationship Manager, you'll play a key role in driving growth and strengthening Capgemini's presence within your Client Focused Area. You'll work closely with cross-functional teams to shape compelling client propositions, build trusted relationships, and deliver meaningful business outcomes.

You'll bring a deep understanding of demand generation and use your insights to develop strategies that elevate Capgemini's visibility and impact. Collaborating with delivery teams, solution architects, and proposal specialists, you'll help shape solutions that meet client needs-guiding opportunities from initial conversations through to successful deal closure.

This role is ideal for someone who enjoys working collaboratively, thrives in dynamic environments, and is passionate about helping clients solve complex challenges. You'll also have the opportunity to work with our partners and explore new partnership opportunities that add value to our clients and business.

We're looking for someone who can:

• Build strong, trust-based relationships with clients and internal teams.
• Navigate complex business needs and translate them into actionable solutions.
• Contribute to a culture of continuous learning, innovation, and shared success.
• Balance strategic thinking with hands-on involvement in shaping and delivering client solutions.

We welcome applicants with diverse experiences and leadership styles. If you meet most of the criteria and are excited about the role, we encourage you to apply-even if you don't meet every requirement.

Your skills and experience

We're looking for someone who brings a mix of strategic thinking, relationship-building, and a passion for delivering value to clients. You don't need to tick every box to apply-if you bring most of the experience and are excited about the role, we'd love to hear from you.

You'll thrive in this role if you:

• Build strong, trusted relationships with clients and deliver outcomes that drive satisfaction and long-term value.
• Communicate with clarity and confidence, including in senior-level and boardroom settings.
• Enjoy working both independently and collaboratively as part of a supportive team.
• Have experience in business development within a large IT or consulting environment.
• Understand how to connect the dots across services and solutions to create relevant, impactful offerings.
• Contribute client insights to help shape innovative solutions and go-to-market strategies.
• Collaborate with peers and leadership to meet shared business development goals.
• Maintain a network of industry contacts, including partners, analysts, and prospective clients.
• Bring knowledge of the public sector and an understanding of the trends shaping it.
• Create compelling value propositions that align with client needs and business goals.
• Contribute to opportunity reviews and help qualify client demand for our solutions.
• Support account planning and strategy development in alignment with broader business goals.
• Help build and maintain partnerships that enhance our reputation and client impact.
• Have some hands-on experience in IT solution or service delivery, or a strong understanding of how technology enables business transformation.
• Bring experience from within or outside the consulting industry-especially in public sector environments.

Your security clearance

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks.
There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.
There are other criteria and check required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

What does 'Get the Future You Want' mean for you

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Why you should consider Capgemini

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.