Lead Regulatory Relations & Market Compliance

Mastercard; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Mastercard seeks a Lead for Regulatory Relations & Market Compliance in London. This role involves ensuring compliance with regulatory requirements and supporting customer inquiries. Ideal candidates have a degree in a relevant field and 3-5 years of experience in FinTech, payments, or banking sectors.

Qualifications

• 3-5 years of experience in IT, banking, payments, or FinTech sectors.
• Excellent oral and written communication skills.
• Knowledge of Risk and Control Framework standards.

Responsibilities

• Lead and support regulatory and customer examinations.
• Respond to inquiries and requests from customers and regulators.
• Assist in creating action plans in response to audit findings.

Skills

Communication

Collaboration

Risk Management

Cultural Awareness

Technical Knowledge

Education

Degree in law, finance, business management, or IT-related field

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Lead Regulatory Relations & Market Compliance Overview

Lead the Regulatory Relations & Market Compliance team assisting the business in demonstrating compliance with external stakeholder regulatory and contractual expectations in the Europe region. Collaborate with Regulatory Affairs and Technology teams to ensure Mastercard meets operational regulatory requirements. Responsibilities include answering customer questions, hosting onsite customer visits, and supporting regulatory inquiries and inspections in Europe.

Responsibilities

1. Lead and support examinations by customers, regulators, technology, and security teams (e.g., on-site, virtual) in the European market; gather documentation and evidence demonstrating Mastercard's compliance and obligations.
2. Respond to customer and regulatory inquiries, including mapping customer control domains to Mastercard controls using centrally maintained documentation.
3. Assist business owners in creating and executing action plans in response to audit findings and compliance violations.
4. Identify, analyze, and report on regulator and customer risk assessments, findings, and trends to internal stakeholders for action and follow-up.
5. Support responses to customer requests, RFPs, and audits.

Job Specific Experiences

• Degree in law, finance, business management, or IT-related fields.
• 3-5 years of experience in IT, banking, payments, or FinTech sectors in roles such as Internal Audit, Risk Management, or Compliance.
• Strong oral and written communication skills.
• Experience working cross-functionally to implement best practice risk processes.
• Culturally aware, sensitive, and capable of collaborating with regional teams.
• Team player with a strong business and operations focus.
• Knowledge of Risk and Control Framework standards like SOC 1, SOC 2, PCI-DSS, ISO.
• Understanding of laws, regulations, policies, and ethics related to technology, cybersecurity, and IT management, especially in payments (e.g., GDPR, DORA, NIS 2).
• Strong IT technical knowledge, including emerging technologies and cybersecurity threats.
• Knowledge of Mastercard products and risk management practices is a plus.

Corporate Security Responsibility

All activities involving Mastercard assets, information, and networks carry inherent risks. Employees must:

• Follow Mastercard’s security policies and practices.
• Maintain the confidentiality and integrity of accessed information.
• Report security violations or breaches.
• Complete mandatory security training as per Mastercard’s guidelines.