Lead Receptionist

Integrated Care System; Stroud; On-site; GBP 24,000 - 28,000; Full time

Job summary

A healthcare practice in Stroud is seeking a motivated and organized Lead Receptionist to manage the front desk and lead the reception team. This role involves conducting various administrative tasks, managing staff schedules, and assisting patients. Candidates should have experience in a GP practice and team management skills. Flexibility for additional hours is necessary. An opportunity to grow with on-the-job support is provided.

Benefits

Supportive work environment

Team wellbeing initiatives

Qualifications

• Experience in a healthcare environment preferred but not essential.
• Previous experience managing a team is essential.
• Flexibility to work additional hours may be required.

Responsibilities

• Undertake a variety of reception and administrative duties.
• Lead the reception team to meet practice objectives.
• Compile staff rotas.
• Assist patients in accessing services efficiently.
• Provide general assistance to the practice team.

Skills

IT skills

Administrative skills

Communication skills

Team management

Tools

SystmOne

Job description

Frithwood Surgery is a semi-rural practice with a list size of 7,000 patients and its own Dispensary. We are currently seeking a motivated, highly organized, and forward-thinking Lead Receptionist to join our friendly and dedicated team.

The ideal candidate will possess excellent IT, administrative, and communication skills. Flexibility to work additional hours to cover holidays and sickness may be required.

Experience in a healthcare environment and familiarity with SystmOne clinical software would be advantageous but is not essential. Previous experience managing a team or in a supervisory role is essential.

This position offers a unique opportunity, as our former Lead Receptionist will be available to support you as you learn the role and integrate with the team.

This advert is initially open until 11th August but may close earlier if sufficient applications are received.

Main duties of the job

The successful candidate will:

• Undertake a variety of reception and administrative duties to ensure the smooth running of the practice.
• Lead the reception team, ensuring all duties are performed effectively and to the required standards, meeting practice objectives.
• Compile staff rotas and implement efficient reception processes and procedures in compliance with legislation.
• Assist and direct patients in accessing appropriate services or healthcare professionals courteously and efficiently.
• Provide general assistance to the practice team and project a positive, friendly image to patients and visitors, in person and over the phone.
• Support the Practice Administrator in managing an effective appointment system, optimizing appointments to ensure the best service delivery, and ensuring phones are answered promptly.

About us

We are a friendly team that prioritizes staff wellbeing, supported by our wellbeing charter. We look out for each other, support each other through busy or difficult times, and aim to provide the highest quality care to our patients.

Job responsibilities

The successful candidate will:

• Perform a variety of reception and administrative duties to facilitate smooth practice operations.
• Lead the reception team, ensuring all duties meet standards and practice objectives.
• Manage staff rotas and implement efficient processes compliant with legislation.
• Assist and direct patients courteously and efficiently.
• Support the practice team and maintain a positive, friendly environment.
• Help run an effective appointment system, ensuring timely appointment delivery and prompt phone answering.

Person Specification

Experience

• Experience working in a GP practice is required.

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to verify any criminal convictions.