Lead Receptionist

Hinckley & Bosworth Medical Alliance Limited; Hinckley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization in Hinckley is seeking a Lead Receptionist to supervise the reception services. The role requires previous supervisory experience, strong organizational skills, and the ability to work independently. This full-time position offers an hourly rate of £12.40 and includes 25 days annual leave plus bank holidays.

Benefits

25 days annual leave

Bank holidays

Qualifications

• Experience in supervising a team in a busy practice.
• Ability to work independently and manage workload with minimal supervision.

Responsibilities

• Lead and supervise reception services for effectively handling queries.
• Train and guide other receptionists to ensure high-service performance.
• Monitor SystmOne for outstanding tasks and alert Practice Manager as needed.

Skills

Administrative Experience

Typing

Phone Etiquette

Organisation Skills

Microsoft Office

Supervising experience

Front Desk

Job description

Job Summary

We are looking for a Lead Receptionist to work full time, Monday to Friday at The Centre Surgery in Hinckley.

The hourly rate for this role is £12.40 per hour.

We offer 25 days annual leave plus bank holidays.

Main duties of the job

To lead and supervise the reception services from a strategic and operational perspective.

The ideal candidate would possess previous experience in supervising a team, has extensive knowledge of reception and prescribing and has worked in a busy practice.

The position is suitable for someone who is able to work on their own initiative, problem solve effectively, be self sufficient and manage their own workload effectively with minimal supervision.

About Us

Hinckley and Bosworth Medical Alliance are an organisation that work with 3 PCN\'s, namely Bosworth, Fosseway and Hinckley Central.

At this time, we have over 10 different PCN staff grades, directly employed with ourselves, with further sub-contracts in place to cover other clinical grades.

We also hold the contract for The Centre Surgery, and directly employ the staff working within the practice.

There are a further 11 staff based in the Head Office, as well as have a substantial list of bank staff whom support us with the Enhanced Access service.

Details

Date posted: 18 September 2025

Pay scheme: Other

Salary: £12.40 an hour

Contract: Permanent

Working pattern: Full-time

Reference number: B0055-25-0030

Job locations: The Centre Surgery, 29 Hill Street, Hinckley, Leicestershire, LE10 1DS

Job Description

Job responsibilities

Key Responsibilities

• To support, train and guide other receptionists during their working day. To ensure that all the reception team members are functioning at a consistently high levels and to proactively promote the team to use their own initiative to problem solve in the absence of and in the presence of the Supervisor
• To oversee that all reception duties are carried out efficiently and all enquiries are handled courteously and in a timely manner by all reception colleagues, acting as a resource as appropriate.
• To suggest ideas or changes that will continually enhance the performance of the reception team.
• To ensure that the reception area is sufficiently staffed at all times.
• To highlight to the Practice Manager where there are gaps in staffing of the reception team as quickly as possible to ensure adequate staffing at all times.
• To ensure that repeat prescriptions are processed in a timely and efficient manner and are ready for collection on time.
• To oversee that all work is completed in a timely manner including patient tasks, prescription requests and registrations. To alert the Practice Manager to any shortfalls or potential problems.
• To define, delegate and monitor all reception teamwork in response to changing practice needs.
• To undertake other ad-hoc work as and when required under the guidance of the Practice Manager.

General Requirements

• To provide cover for members of the reception team during sickness, holidays and training.
• To monitor on a daily basis the amount of tasks outstanding on SystmOne and alerting the Practice Manager if there is a significant increase and extra resource is required to bring the tasks to an acceptable level.
• Monitoring and recording of Reception Staff absence using GP TeamNet.
• Ensure that all Reception Staff complete Mandatory Training ensuring protected time is provided if required.
• To organise monthly Reception Meetings, including booking an appropriate room, producing the Agenda and sending our electronic invitations. Also responsible for taking the minutes from these meetings and recording on GP TeamNet.
• To attend other meetings as required including In-house PLT & Practice Clinical Meetings.
• Ensure that any relevant significant events that relate to the reception team and patient service are recorded using GP TeamNet.
• Support the Practice Manager in the appraisal process for relevant practice staff.
• Produce working rotas for Reception/Admin staff at the surgery.
• Ensure that Reception Staff action Links (including approval of patient registrations) within SystmOne in a timely manner.
• Ensure that relevant officers within the Reception/Administration team are appropriately managing paper copies of patient notes (e.g. filing/returning as appropriate).
• Identify additional income opportunities for the practice.
• Work with the Data Quality Supervisor to establish systems for the validation of patient information, including regular checks and quality audits.
• Support Reception Staff to encourage patients to sign up for Online access.
• Monitor the Practice generic e-mail account in the absence of the Senior Patient Administrator.
• Assist in promoting and maintain their own and others health, safety and security as defined in the Practice Health & Safety Policy.

Confidentiality

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, and other healthcare workers. They may also have access to information relating to the Federation as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Federation may only be divulged to authorised persons in accordance with the Federation policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Job Description

General Requirements

To provide cover for members of the reception team during sickness, holidays and training.

To monitor on a daily basis the amount of tasks outstanding on SystmOne and alerting the Practice Manager if there is a significant increase and extra resource is required to bring the tasks to an acceptable level.

Monitoring and recording of Reception Staff absence using GP TeamNet.

Ensure that all Reception Staff complete Mandatory Training ensuring protected time is provided if required.

To organise monthly Reception Meetings, including booking an appropriate room, producing the Agenda and sending our electronic invitations. Also responsible for taking the minutes from these meetings and recording on GP TeamNet.

To attend other meetings as required including In-house PLT & Practice Clinical Meetings.

Ensure that any relevant significant events that relate to the reception team and patient service are recorded using GP TeamNet.

Support the Practice Manager in the appraisal process for relevant practice staff.

Produce working rotas for Reception/Admin staff at the surgery.

Ensure that Reception Staff action Links (including approval of patient registrations) within SystmOne in a timely manner.

Ensure that relevant officers within the Reception/Administration team are appropriately managing paper copies of patient notes (e.g. filing/returning as appropriate).

Identify additional income opportunities for the practice.

Work with the Data Quality Supervisor to establish systems for the validation of patient information, including regular checks and quality audits.

Support Reception Staff to encourage patients to sign up for Online access.

Monitor the Practice generic e-mail account in the absence of the Senior Patient Administrator.

Assist in promoting and maintain their own and others health, safety and security as defined in the Practice Health & Safety Policy.

Confidentiality

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, and other healthcare workers. They may also have access to information relating to the Federation as a business organisation. All such information from any source is to be regarded as strictly confidential.

Person Specification

Experience

Essential

• Administrative Experience
• Typing
• Phone Etiquette
• Organisation Skills
• Front Desk
• Microsoft Office
• Supervising experience
• Office experiance

Essential

• Administrative Experience
• Typing
• Phone Etiquette
• Organisation Skills
• Front Desk
• Microsoft Office
• Supervising experience
• Office experiance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Hinckley And Bosworth Medical Alliance Ltd

Address: The Centre Surgery, 29 Hill Street, Hinckley, Leicestershire, LE10 1DS

Employer\'s website: http://hbma-gpfederation.co.uk/ (Opens in a new tab)