Lead Receptionist

Bupa Dental Care; Enniskillen; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a leading dental care provider in Enniskillen! As a Lead Receptionist, you'll play a pivotal role in ensuring a smooth and welcoming experience for patients. This dynamic position involves overseeing reception duties, managing appointments, and leading a team to deliver exceptional service. With a supportive workplace and opportunities for professional growth, this role is perfect for someone with strong leadership and communication skills. Join a company that values your contributions and offers a range of benefits to enhance your well-being and career development.

Benefits

Competitive pay rates

Access to MyHealthcare

Discounts at retailers

Gym discounts

Employee Assistance Programme

Discounted dental insurance

Cycle to Work Scheme

Free annual Flu vaccine

Wagestream access

Career pathways support

Qualifications

• Must have advanced receptionist skills and ability to lead a team.
• Strong communication and organisational skills are essential.

Responsibilities

• Oversee reception and staff rotas while providing excellent patient service.
• Manage appointment bookings and maintain patient confidentiality.

Skills

Advanced receptionist skills

Leadership and mentoring

Excellent communication skills

Organisational skills

Customer service skills

Ability to multitask

Education

Previous administration or receptionist experience

Preferred Dentally experience

Tools

Microsoft Word

Microsoft Outlook

Job description

Exciting Opportunity! Join Our Team at Bupa Dental Care Enniskillen

Position: Lead Receptionist (Full-Time Fixed Term 12 Months)
Location: Enniskillen, Northern Ireland
Working Hours:

• Monday: 8:30 AM - 5:30 PM
• Tuesday: 8:30 AM - 5:30 PM
• Wednesday: 8:30 AM - 5:30 PM
• Thursday: 8:30 AM - 5:30 PM
• Friday: 8:30 AM - 5:30 PM

Nicola McWilliams is thrilled to announce an exciting opportunity for a motivated and experienced Lead Receptionist to join our friendly team at Bupa Dental Care Enniskillen!

What You'll Love About This Role:

• Conveniently located in the heart of Enniskillen, with beautiful surroundings, shops, and cafes nearby.
• Accessible by public transport and offering on-site parking for your convenience.
• A dynamic and supportive workplace with opportunities to grow your skills.

Essential Requirements:
We are looking for a highly skilled receptionist who is ready to take on the lead role. To succeed in this position, you must have:

• Advanced receptionist skills, including handling complex scheduling, patient management, and multitasking.
• A strong ability to lead and mentor others in reception duties.
• Excellent communication and organisational skills to deliver outstanding service to our patients.

Lead Receptionist Role and Responsibilities:

• Oversee reception and staff rotas.
• Meeting and greeting patients, providing a great first impression and patient journey.
• Booking and amending appointments, answering the phone, updating patient records.
• Co-ordinating the care packages for our patients that have been provided by our clinicians.
• Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims.
• Excellent customer service skills face to face, telephone and via email.
• Supporting the Practice Manager and clinical team with the smooth running of the practice.
• Handling payments.
• Accessing sensitive information whilst maintaining patient confidentiality.

Your Skills and Experience:

• Confident leading a team.
• Ability to be positive and professional in a fast-paced environment.
• Previous administration or receptionist experience, preferably within a healthcare setting.
• Strong communication skills face to face, via telephone and email.
• Proficient with Microsoft Word and Outlook with overall strong organisation skills.
• Previous experience with promoting company products and services.
• Preferred Dentally experience.

Your Salary and Benefits:

We make life better for millions. That includes yours. Here are just some of the benefits on offer when you join Bupa Dental Care:

• Competitive pay rates and the opportunity to increase this through training and development.
• Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues.
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK.
• Our mental health approach brings together a wide range of support such as our Employee Assistance Programme (EAP).
• Discounted dental insurance which can be extended to immediate family members.
• Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa’s Menopause Plan.
• Wagestream – Access your income before payday, if and when you need it.
• Access to career pathways and support throughout your working life with Bupa Dental Care.

So why wait? Apply now to be part of a brilliant team.

Bupa Dental Care is an equal opportunities employer.