Lead Receptionist

Portman Dental Care; Bishop's Stortford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Portman Dental Care seeks a Lead Receptionist for its Bishop's Stortford surgery. This full-time role involves managing front desk operations, supervising staff, and ensuring a welcoming environment. Ideal candidates will have 3-5 years of reception experience and excellent communication skills, contributing to an exceptional patient care experience.

Benefits

Indemnity cover and GDC paid (if eligible)

Contributory pension scheme

Employee Assistance Programme

Access to Techscheme

Wellness hub discounts

Qualifications

• 3-5 years experience in a receptionist or front desk role preferred.
• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Oversee daily reception activities.
• Greet and direct visitors in a professional manner.
• Handle incoming calls and manage appointment scheduling.

Skills

Communication

Organizational skills

Problem-solving

Customer service

Education

Qualified dental nurse preferred but not essential

Tools

Microsoft Office Suite

Job description

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Hockerill Dental is a long established Private surgery in Bishops Stortford. A few minutes walk from the train station or just a few minutes drive off junction 8 off the M11. We pride ourselves on patient care and delivering exceptional dentistry to all our patients.

Job Description

We are seeking a highly organised and professional Lead Receptionist to join our team in Bishop's Stortford, United Kingdom. As the first point of contact for our organisation, you will play a crucial role in managing front desk operations, supervising reception staff, and ensuring a welcoming environment for visitors and clients.

This is a full time, permanent role working 40+ hours Monday - Friday.

• Oversee daily reception activities
• Greet and direct visitors, clients, and guests in a professional and courteous manner
• Handle incoming calls, messages, and correspondence efficiently
• Manage appointment scheduling and maintain an up-to-date calendar for meeting rooms
• Coordinate with various departments to ensure smooth communication and operations
• Implement and maintain office procedures and systems to enhance efficiency
• Manage visitor logs and issue security passes as required
• Assist with administrative tasks such as data entry, filing, and document preparation
• Ensure the reception area is tidy and presentable at all times
• Train and mentor new reception staff members

Qualifications

• Experience of 3-5 years in a receptionist or front desk role preferable
• Excellent verbal and written communication skills
• Strong organisational abilities and attention to detail
• Proficiency in Microsoft Office Suite
• Demonstrated ability to multi-task and prioritise in a fast-paced environment
• Exceptional problem-solving skills and a proactive approach to challenges
• Outstanding customer service orientation with a friendly and professional demeanour
• Qualified dental nurse preferred but not essential

Additional Information

What do you get in return?

As a PortmanDentex colleague, you’ll be part of a collaborative team that celebrates individuality. By growing together, we’ll reimagine group dentistry and wellness, enabling happier and healthier futures for all our clinicians, colleagues and patients. Ready to aim higher and join our journey? Click to apply now and discover more.

In addition to a competitive salary, our benefits package also includes:

Indemnity cover and GDC paid (if eligible)

Contributory pension scheme

Employee Assistance Programme - 24/7, 365 days a year confidential helpline and counselling service

Access to Techscheme – enabling you to buy the best tech in a convenient way

Wellness hub – discounts on everything from gym membership, to online GP appointments and lifestyle coaching.

To apply for our Dental Receptionist vacancy, you can submit your latest CV. Alternatively, please feel free to share this opportunity with your friends or colleagues who may be interested.

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We are an equal opportunity employer and value diversity, equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partner status, disability, age, or nationality.