Lead Quality Assurance Analyst

JR United Kingdom; West Midlands Combined Authority; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services firm in the West Midlands seeks a Lead Quality Assurance Analyst to shape its QA framework while ensuring compliance with FCA regulations. You will advocate for customers, enhance service quality, and lead a high-performing QA team, driving continuous improvement and regulatory excellence.

Benefits

23 days holiday allowance

Access to Perkbox for discounts

Free healthy breakfast on-site

Award-winning subsidized café

Cashback healthcare plan

Training and professional development

Qualifications

• Proven experience in a QA or compliance role within FCA-regulated financial services.
• Strong knowledge of FCA rules and guidance (CONC, SYSC, PRIN).
• Demonstrated ability to enhance QA frameworks.

Responsibilities

• Develop and evolve a QA framework aligned with FCA regulations.
• Ensure compliance with FCA expectations and quality of advice.
• Recruit and mentor QA Officers for continuous improvement.

Skills

Analytical skills

Communication skills

Stakeholder management

Problem-solving

Job description

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Lead Quality Assurance Analyst, west midlands

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Client:

MoneyPlus

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Who are we?

We’re MoneyPlus. We help people live better. Life isn’t always simple, that’s why we do what we do. Our services help to make life less complicated – and expensive. We offer advice and financial services that help our customers overcome their troubles with debt once and for all. We’re people who take care of people. We’ll be there to help with things that can easily be forgotten about, answer any complicated questions and help our customers to plan for their future and reach their financial goals.

Tough problems and challenges are no match for us. We’re a team of quick thinkers and relentless doers, with lots of ideas and plenty of passion to help improve the lives of others. If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team.

We are looking for a bright, curious, and resilient Lead QA Analyst to join our FCA-regulated debt management firm. This is a unique opportunity to shape and evolve our Quality Assurance framework, ensuring it not only meets regulatory expectations but also champions the needs of our customers.

You will be a customer advocate at heart, with a deep understanding of the FCA’s Consumer Duty and its implications for delivering good outcomes. You’ll challenge the status quo, drive continuous improvement, and have the potential to build a high-performing QA team that reflects our values of fairness, transparency, and accountability.

What’s in it for you?

We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team:

• Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 23 days holiday allowance per year.
• Discounts – Is there anything better than a few freebies? Join our team and you’ll have access to Perkbox, which has tons of deals for you to choose from, as well as free healthy breakfast in our on-site café, tea and coffee, and fresh fruit.
• Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.
• Café – We want our people to be happy and healthy, which is why we provide an award winning subsidised café that serves free healthy breakfast every morning and discounted meals throughout the day.
• Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.
• Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes.
• Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.

Visit our website to find out more about our company culture https://moneyplusgroup.com/careers/

What do we need you to do?

• QA Framework Leadership: Develop and continuously evolve a robust QA framework aligned with FCA regulations (including CONC, SYSC, and PRIN) and internal policies.
• Regulatory Compliance: Ensure QA processes support compliance with FCA expectations, particularly around the quality of advice, transparency, customer vulnerability, and fair treatment.
• Team Development: Recruit, mentor, and lead additional QA Officers. Foster a culture of continuous improvement, accountability, and regulatory excellence.
• Insight & Reporting: Analyse QA findings to identify trends, root causes, and areas for improvement. Present actionable insights to senior leadership and contribute to governance reporting.
• Stakeholder Engagement: Collaborate with Compliance, Operations, and Training teams to embed QA insights into business processes and customer journeys.
• Challenge & Influence: Act as a critical friend to the business—confidently challenge existing practices and influence change to enhance customer outcomes and operational integrity.
• Audit & Thematic Reviews: Support internal and external audits, thematic reviews, and regulatory visits by providing evidence of QA effectiveness and continuous improvement.

What skills and experience do we need you to have?

• Proven experience in a QA or compliance role within an FCA-regulated debt management or financial services firm.
• Strong knowledge of FCA rules and guidance, particularly CONC, SYSC, DISP, PRIN, and the Consumer Duty.
• Demonstrated ability to build or enhance QA frameworks and lead QA teams.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to challenge constructively and drive change in a regulated environment.
• Passionate about customer outcomes and experienced in working with vulnerable customers.
• Resilient, inquisitive, and confident in challenging the status quo.

Are you ready to join us?

At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!