Lead QA

TN United Kingdom; London; Hybrid; GBP 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a Lead QA to oversee quality assurance activities in a dynamic and flexible environment. This role involves managing a team of QAs, ensuring that projects meet quality standards, and driving process improvements. The successful candidate will have a strong background in QA/testing, people management, and experience with enterprise applications. With a competitive package and a commitment to professional development, this is an exciting opportunity to make a significant impact in a forward-thinking organization.

Benefits

27 days of annual leave

Health and life insurance

Pension contributions

Car allowance

Income protection

Parental leaves

Flexible benefits

Qualifications

• Proven experience in QA/testing roles with a focus on software testing.
• Experience managing multiple projects and mentoring team members.

Responsibilities

• Ensure the quality of all QA activities and manage QA-related risks.
• Plan and execute QA activities, ensuring projects meet quality standards.

Skills

QA Testing

Test Management

People Management

Project Management

Vendor Management

Tools

SAP

Salesforce

Workday

Job description

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Job Title:

Lead QA

Location:

Chiswick, London – Majority remote working with the requirement to go to the office on business needs.

About the role:

Due to growth, we have 3 brand new permanent QA Lead vacancies reporting into our Head of Quality Assurance. Each role will be responsible for a specific Domain.

As the Lead QA, you will be accountable for the effective planning, coordination, management, execution, and reporting of QA activities for projects, programmes, and applications. You will also ensure that systems, configurations, packages, or services, along with interfaces, perform as specified, including technical, security, and non-functional requirements. Risks associated with changes must be understood, documented, and communicated.

You will directly manage a team of QAs, providing regular feedback and leading them to achieve their potential, understanding the link between professional development and performance management.

Key Responsibilities

• Ensure the quality of all QA activities and artefacts on projects and programmes, meeting stakeholder expectations and QA CoE guidelines.
• Manage all QA-related risks and take preventative actions when risks become unacceptable. Evaluate risks during all project stages.
• Plan, resource, and execute all project and programme QA activities, ensuring projects have skilled QAs and are completed on time and to quality standards.
• Identify opportunities for QA process improvements and manage changes to demonstrate value to stakeholders.
• Define strategies for effective QA, including the use of specialised testing tools and techniques, and align with stakeholders on priorities.
• Set project-testing standards, liaise with project managers, and manage expectations for QA stages, including quality gates and corrective actions.
• Support and develop UAT understanding and capabilities with business stakeholders.
• Build relationships across BSI, technology teams, third-party suppliers, and business divisions to integrate QA into delivery lifecycles.
• Ensure third-party outputs meet BSI expectations.
• Participate in the community of practice, promoting professional standards and sharing best practices.

To be successful in the role, you will have:

• Proven experience in QA/testing roles.
• Software testing and test management experience.
• People management experience, including mentoring and coaching.
• Ability to manage multiple projects and programmes.
• Experience managing third-party vendors.
• Experience with enterprise applications, cloud applications, and bespoke systems.
• Familiarity with SAP, Salesforce, Workday, or similar programs.

BSI offers a competitive package, a dynamic international environment, flexible hours, ongoing training, 27 days of annual leave, health and life insurance, pension contributions, car allowance (role-dependent), income protection, parental leaves, and other flexible benefits tailored to your lifestyle.

Do you believe the world deserves excellence?

We are proud to be a business improvement company helping organizations become more sustainable and resilient, inspiring trust in their products, systems, and services.

Headquartered in London with over 100 years of experience, BSI is a global partner for over 86,000 companies in 193 countries, offering development, auditing, certification, and training services, including cybersecurity expertise across industries.

If you are excited by this challenge, bring your enthusiasm to our team. Apply now and join the BSI family!

D&I Policy

BSI values diversity and aims to reflect this within our workforce. We strive to create a sense of belonging and provide opportunities for growth and engagement while having fun. We welcome applicants requiring reasonable accommodations during the recruitment process.

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Our Excellence Behaviours:

Client-centric, Agile, Collaborative — these guide how we operate at BSI, ensuring a great workplace and business success.

We conduct face-to-face interviews where appropriate. If you prefer a virtual interview, please discuss with our recruitment team.