Lead Program Manager

ZipRecruiter; London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Programme Lead, where you will drive a vital transformation programme focused on modernising stock and ordering services. This role offers the chance to lead cross-functional teams and manage significant budgets while ensuring the successful delivery of complex systems. With a strong emphasis on agile methodologies and stakeholder engagement, you will play a crucial role in shaping the future of operations across a vast restaurant estate. If you are passionate about digital transformation and thrive in dynamic environments, this opportunity is perfect for you.

Qualifications

• Proven experience leading large-scale technology programmes.
• Strong understanding of digital transformation in supply chain.
• Expertise in agile delivery frameworks and embedding agile.

Responsibilities

• Lead the delivery of a business-critical transformation programme.
• Manage multiple cross-functional teams and third-party partners.
• Own the programme budget and ensure on-time execution.

Skills

Programme Leadership

Stakeholder Management

Agile Delivery Frameworks

Digital Transformation

Budget Management

Risk Management

Data Management Concepts

Vendor Collaboration

Technical Documentation Review

Cross-functional Team Leadership

Education

Bachelor's Degree in Business or Technology

Relevant Certifications (e.g., PMP, Agile)

Tools

Agile Tools (e.g., Jira, Trello)

Cloud Platforms (e.g., GCP, AWS, Azure)

Job description

Job Description

Programme Lead – Stock & Ordering Services Transformation (Contract)

Overall Ambition

Lead the delivery of a business-critical transformation programme focused on modernising our Stock & Ordering capabilities. Co-ordinate and drive execution across multiple product, technology, and operational teams to ensure successful delivery of complex, integrated systems at scale.

The Stock & Ordering Services Programme

This is a high-impact, multi-million-pound initiative at the heart of our Supply Chain and Finance operations. The programme spans core capabilities including Stock Management, Ordering, Receipting, Invoice Reconciliation, Ingredient and SKU Master Data, and Digital Transformation of our stock management tooling. As Programme Lead, you’ll be accountable for shaping and driving this transformation—managing domain teams, stakeholders, and suppliers to realise strategic outcomes and long-term value.

Key Responsibilities

Programme Leadership:

Define the delivery structure and ways of working to ensure value is delivered quickly, efficiently, and sustainably. Own the programme’s roadmap, outcomes, and success metrics.

Stakeholder & Team Management:

Build strong relationships across Technology, Product, Supply Chain, Finance, and Restaurant Operations. Align priorities, resolve conflict, remove blockers, and maintain momentum.

Delivery Execution:

Lead multiple cross-functional domain teams and third-party partners to deliver end-to-end solutions. Maintain visibility of delivery health, ensuring on-time and on-budget execution.

Commercial Management:

Own the programme budget, track actuals and forecasts, and manage supplier performance. Ensure contracts are structured to support accountability and value realisation.

Risk & Dependency Management:

Proactively manage cross-team and cross-programme risks, assumptions, and dependencies. Embed governance, escalation routes, and contingency planning.

Agile Enablement & Delivery Best Practice:

Champion agile delivery across the programme. Promote lean thinking, iterative delivery, and high-quality outputs. Embed metrics, retrospectives, and a continuous improvement mindset.

Roadmap & Prioritisation:

Work closely with Product Managers and SMEs to define and refine the strategic roadmap, ensuring a laser focus on value and feasibility.

Vendor Collaboration:

Manage third-party partners and system integrators to ensure effective delivery. Govern integration points, service levels, and collaboration practices.

Leadership & Coaching:

Provide guidance to product managers, delivery lead and senior team members. Support performance, unblock challenges, and foster a delivery-first culture.

Skills &

Experience

• Proven experience leading large-scale technology programmes in complex environments

• Strong understanding of digital transformation, particularly within stock, ordering, or supply chain domains

• Expertise in agile delivery frameworks (Scrum, Kanban, SAFe) and experience embedding agile at scale

• Understanding of data management concepts (e.g. master data, data quality, reconciliation)

• Able to challenge and support engineering and product leads on delivery feasibility and estimates

• Understanding of APIs, integration patterns, and data flows between systems

• Familiarity with enterprise architecture (e.g. ERP, stock/order management platforms). and technical design governance.

• Familiarity with cloud platforms (e.g. GCP, AWS, or Azure)

• Ability to review and validate technical documentation and test plans

• Demonstrated ability to manage £multi-million budgets and drive commercial outcomes

• Experience delivering across distributed teams and third-party suppliers

• Strong stakeholder engagement skills with C-Suite exposure

• Comfortable navigating ambiguity and complexity to drive clear outcomes

• Experience defining delivery governance, KPIs, and programme metrics

• Practical knowledge of risk management, dependency tracking, and programme controls

Why Join Us?

As a Programme Lead at Nando’s, you will be at the forefront of a critical digital transformation, shaping the future of how stock flows through our ecosystem. This is a fast-paced, outcomes-driven role with the opportunity to make a tangible impact across our 480-restaurant estate and central functions. If you thrive in complexity, enjoy solving delivery challenges, and are driven by business impact—we want to hear from you.