Lead Product Owner

RELX Group; Old Woking; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading information and analytics firm in Old Woking seeks a Lead Product Owner to guide the vision and delivery of Customer Insight Engineering initiatives. Responsibilities include shaping product vision, maintaining the product backlog, and collaborating with cross-functional teams to optimize customer journeys. Ideal candidates have proven experience in a related field, strong Agile understanding, and excellent communication skills. Competitive benefits include generous vacation, health programs, and access to a pension scheme.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Wellbeing programs

Life assurance

Access to a contributory pension scheme

Travel Season ticket loan

Employee Assistance Programme

Access to extensive learning and development resources

Qualifications

• Experience in an insight and analytics focused environment.
• Demonstrable experience in stakeholder management across multiple functional areas.
• Understanding of GDPR compliance for data management.

Responsibilities

• Shape and communicate a clear product vision aligned with goals.
• Develop and manage a roadmap prioritizing user needs.
• Maintain and prioritize the product backlog.
• Write user stories and lead sprint planning.
• Collaborate with various teams for high-quality releases.

Skills

Proven experience as a Product Owner

Strong understanding of Agile methodologies

Expertise in web analytics

Excellent communication skills

Strong storytelling capabilities

Tools

Adobe Analytics

Qualtrics

Job description

Join us as a Lead Product Owner, where you'll guide the vision and delivery of our Customer Insight Engineering (CIE) initiatives. You'll lead a collaborative team focused on enhancing digital experiences and using data to improve customer outcomes. Your work will empower teams to make informed decisions and drive positive change, the Customer Insights Engineering team, part of MarTech, uses platforms like Adobe Analytics and Qualtrics to gather and analyze data for business decisions. The team includes product owners, developers, and analysts, with the Lead Product Owner managing one direct report and collaborating with UX and dev teams.

Responsibilities

• Shape and communicate a clear product vision aligned with business and customer experience goals.
• Develop and manage a roadmap that prioritizes user needs and measurable impact.
• Maintain and prioritize the product backlog, ensuring alignment with strategic objectives.
• Write accessible user stories and acceptance criteria; lead sprint planning and delivery.
• Collaborate with engineering, UX, marketing, product, and analytics teams for high-quality releases.
• Promote the use of web analytics, A/B testing, and personalization to optimize customer journeys.
• Inspire stakeholders to leverage customer insights for better decision making.
• Act as a liaison between business units, technical teams, and partners.
• Facilitate inclusive workshops and feedback sessions.
• Communicate progress and priorities to all stakeholders.
• Mentor and support team members, fostering a culture of learning, experimentation, and inclusion.

Qualifications

• Proven experience as a Product Owner or Product Manager in an insight and analytics focused environment.
• Strong understanding of Agile methodologies and product lifecycle management.
• Expertise in web analytics, personalization, and customer feedback platforms (Ideally Adobe and Qualtrics).
• Excellent communication and leadership skills.
• Demonstrable experience in stakeholder management across multiple functional Business areas.
• Strong storytelling capabilities to influence and guide.
• Understanding of data management compliance, for example GDPR, to ensure security and control of key business and customer data.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
>Access to employee discounts scheme via Perks at Work

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