Lead Product Manager (Customer & Safety)

Yolo Group; Beverley; On-site; GBP 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Lead Product Manager to guide a dynamic team in the iGaming sector. This hands-on leadership role involves defining product roadmaps, mentoring product managers, and fostering a customer-centric culture. You'll engage with stakeholders to align products with market needs and ensure compliance with industry standards. Join a forward-thinking company that values personal growth and offers unique benefits, including investment opportunities and wellness support. If you're ready to make a significant impact in a collaborative environment, this opportunity is for you.

Benefits

Personal Development Budget

Investment Opportunities

Private Health Insurance

Wellness Days

Extra Paid Time Off

Modern Offices

Company Events

Qualifications

• 3+ years in product management with complex portfolios.
• Proven experience in managing and coaching teams.

Responsibilities

• Define and drive product roadmaps for multiple areas.
• Manage and mentor a team of product managers.

Skills

Regulatory Compliance in iGaming

Customer Onboarding

Stakeholder Engagement

Data-Driven Decision Making

Team Management

Communication Skills

Critical Thinking

Presentation Skills

Tools

Jira

Confluence

Job description

Our Product Team is growing, and we are looking for new leadership talent to join us on our journey!

As a Lead Product Manager in the Customer & Safety Product area, you will be an experienced people leader and iGaming professional, expected to lead a team of Product Managers in defining and driving the product roadmap. You will report directly to the Head of Product and collaborate with Engineering Leadership to deliver value through a customer-centric approach. The Customer & Safety teams include Customer Onboarding, Fraud & Risk, and Back Office.

This is a hands-on leadership role ideal for a mid-to-senior product manager, ready to drive strategy and execution. The team size will be 2-3 direct reports.

Your day-to-day

1. Define and drive product roadmaps for multiple areas.
2. Manage and mentor a team of product managers, supporting their growth.
3. Foster a strong product culture across teams.
4. Engage with stakeholders, including customers, partners, and internal teams, to gather feedback and align products with market needs.
5. Manage stakeholder expectations and resolve conflicts to keep teams aligned.
6. Communicate trade-offs clearly, balancing business, technical, and user needs.
7. Lead multiple product teams, ensuring execution aligns with company goals.
8. Influence broader roadmap decisions and align execution with company objectives.
9. Champion a customer-centric approach to deliver exceptional experiences.
10. Execute key product initiatives across teams.
11. Develop best practices for prioritization, decision-making, and execution at scale.
12. Collaborate with cross-functional teams to refine requirements and scope.
13. Build relationships with engineering, design, marketing, sales, and customer success teams.
14. Report progress, risks, and challenges to senior leadership.
15. Define key metrics and KPIs, and use data to validate decisions and measure success.
16. Ensure products meet regulatory and industry standards.
17. Advocate for best practices in product management, user research, and data-driven decisions.

Your background and mindset

Essential

• Strong experience in regulatory compliance within iGaming.
• Experience with customer onboarding journeys and acquisition channels.
• Minimum 3+ years in a product management role with complex portfolios.
• At least 3+ years in people management, coaching, and developing teams.
• Customer-centric mindset, driven to understand customer behavior and business links.
• Team player, collaborating across the organization.
• Strong stakeholder engagement and communication skills.
• Effective communicator with good presentation skills.
• Open-minded, curious, and willing to question preconceptions.
• Data-driven, using data to gain insights and inform decisions.
• Critical thinker analyzing trends and data to draw conclusions.
• Proactive, independent, and capable of delivering end-to-end results.
• Outcome-focused, committed to an outcome-led operating model.
• Excellent written and verbal English skills.

Highly Desired

• Knowledge of process and document management tools like Jira or Confluence.

Benefits for you

• Learning & Growth: Personal development budget, training, knowledge-sharing, onboarding, and career opportunities.
• Slice of Yolo: Investment opportunities in Yolo Group's venture fund and startups.
• Wellbeing: Sports allowance, wellness days, private health insurance, mental health support.
• Milestones & Moments: Extra paid time off for personal milestones.
• Workplace Experience: Modern offices, top equipment, and refreshments for remote or in-office work.
• Legendary Events: Company events, parties, and team gatherings to foster team spirit.