Lead Product Manager

ZAVA; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading company in digital healthcare is seeking a Lead Product Manager to enhance patient experiences and drive global growth. The ideal candidate will oversee product development, ensuring alignment with patient needs and regulatory requirements while fostering a culture of collaboration within the team.

Benefits

33 days annual leave

Free access to Wellness Cloud

20% off ZAVA products

Flexible working options

Training budget

Private health insurance

Sabbatical after 2 years

Cash vouchers for service milestones

Qualifications

• Proven track record in a senior product role.
• Experience in MedTech or healthcare is preferred.
• Strong understanding of agile principles.

Responsibilities

• Define and deliver product vision and roadmaps.
• Drive cross-functional collaboration across teams.
• Champion patient-centricity in product development.

Skills

Strategic Product Management

Cross-functional Collaboration

Patient-Centric Approach

Data Analysis

Agile Methodologies

Job description

About ZAVA

We're on a mission to provide our patients with accessible and dependable healthcare at a fraction of today's cost. Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial and Operations Specialists works collaboratively to develop and maintain a digital healthcare platform that suits our patients' needs and schedules.

The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods. Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes. By delivering a safe and efficient digital healthcare service, we've provided over 13 million consultations across the UK, Germany, France, and Ireland, enabling millions of people to have essential access to healthcare when they need it most.

It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice. We're doing more than providing healthcare, we're enabling and empowering people by making healthcare work for them. We’re here because we care about healthcare, and we plan to be the largest digital primary healthcare platform for people across Europe.

About the role

Join ZAVA as a Lead Product Manager to help shape the future of our patient experience and support our international growth. You’ll work on the ongoing discovery, development, and improvement of our front-end and mobile web services — making it easier for patients to access the care they need. This role includes adapting and launching existing products and services in new countries, ensuring they meet local patient needs and regulatoryrequirements.

We're looking for someone passionate about MedTech innovation who can contribute to a compelling product vision, champion opportunities, and back decisions with data and insight. You'll drive a Patient-led approach to product development, serving as the voice of the patient across the business, with a keen eye on key market trends.

As a product expert, you'll engage in meaningful discussions with patients, key partners, and internal stakeholders, influencing cross-functional teams and senior leaders to align with your product direction and methodologies. Your credibility and collaborative approach will be key in helping drive ZAVA's product growth and impact.

This is a hands-on player-coach role. You'll blend strategic thinking for new opportunities with tactical execution, translating high-level product strategy into actionable epics. You'll be a key resource for your Product Managers and Engineering Leads, ensuring cohesive development and continuous improvement for both ZAVA's patient-facing solutions and our essential internal systems.

Key Accountabilities

As a Lead Product Manager, you'll be pivotal in shaping ZAVA's patient experience and driving our global growth. Here’s how you'll make an impact:

Define & Deliver Vision: You'll collaborate with Senior Leadership and the Head of Product to translate the overall product strategy into a clear and actionable long-term vision for your product area/squad. You'll then be responsible for developing and managing the roadmaps for your diverse portfolio of services, ensuring alignment with broader company goals and patient needs.

Drive cross-functional collaboration: Build strong, collaborative relationships across clinical, marketing, technology, and commercial teams. You'll identify new opportunities, solve complex challenges, and ensure strategic alignment on priorities across the business.

Champion patient-centricity: Utilise advanced research techniques to uncover actionable insights. You'll ensure every decision prioritises an exceptional patient experience, actively advocating for a Patient-first culture across the leadership team.

Mentor & grow talent: Play a key role in developing our team by mentoring other product managers and fostering a high-performing environment. You'll also contribute to hiring decisions and succession planning for the broader product function.

Execute Strategic Trade-offs: Skillfully navigate complex trade-offs across a portfolio of products, balancing business outcomes, patient needs, and technical considerations in every decision.

Shape Product Culture: Champion best practices in product discovery, development,and agile delivery. You'll promote transparency, accountability, and data-driven decision-making at all levels, enhancing ZAVA's product culture.

Technical skills & experience

• Senior Product Leadership: Proven track record in a senior product role, ideally in MedTech/healthcare, delivering clear outcomes.
• Strategic & Global Focus: Ability to define and own strategic roadmaps across multiple products and international markets.
• Cross-functional Influence: Builds strong partnerships; influences C-level, partners, and internal teams.
• Global Expansion Acumen: Experience leading product launches into new countries.
• Patient & Data-Driven: Deep commitment to patient-centricity; uses advanced research and analytics.
• Agile Product Expertise: Strong understanding of agile/lean principles, product discovery, and development best practices.
• Leadership & Mentorship: A collaborative leader who develops and motivates teams.

Nice to have, but not at all essential

• Experience in MedTech/healthcare
  
• Worked in Localisation in EU projects
  
• Bi-lingual in one or more European languages
  
  

Personal qualities

Humble, you listen and take on feedback, you are kind and caring to those around you.

Inquisitive; you question the status quo, dare to do things differently and explore the possibilities.

Resilient, you embrace change and face challenges.

Macher, you are innovative and rise above the rest to use your initiative to improve, develop and deliver.

Collaborative; you actively share ideas, work together to drive goals as a team.

People-focused;you lead the way in incorporating user feedback, behaviours and data to hone your designs.

You are compassionate, empathetic and have a passion for your craft. You love what you do and always look to improve and bring that enthusiasm to the team.

Benefits from the day you join:

33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off

️ Free access to Wellness Cloud, advice, counselling, and corporate discounts

20% off all ZAVA products & services for you and your friends and family

Remote, hybrid, and flexible working (role dependent)

MacBook Pro (role dependent)

Flexible bank holidays - take the ones that matter the most to you.

Additional benefits following the probation period:

£500 training budget per year

️Vitality Private Health Insurance + Vitality discounts inc headspace membership

???? Healthcare cash back plan through SimplyHealth

️ Company sabbatical after 2 years

Opportunity to work from overseas for 2 months each year (role dependent)

Cash vouchers after 3, 5, and 10 years of service

We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot - if you want. Please note: certain positions will be subject to a satisfactory DBS check.