Lead Product Manager

Just Eat Takeaway.com; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading company is seeking a Product Manager to drive its loyalty initiatives. This role involves setting product strategies, collaborating with various teams, and understanding customer needs to enhance the loyalty ecosystem. Ideal candidates are strong communicators with problem-solving abilities who thrive in fast-paced environments.

Qualifications

• Strong collaboration and relationship-building skills.
• High levels of ownership and self-starter attitude.
• Experience within loyalty and customer engagement welcome but not mandatory.

Responsibilities

• Define and drive product strategies for loyalty initiatives.
• Lead product lifecycle from ideation to go-to-market.
• Cultivate cross-functional collaboration with diverse stakeholders.

Skills

Collaboration

Communication

Problem-Solving

Adaptability

Tools

JIRA

Figma

Miro

Tableau

Job description

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Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

*Please note that this position is located in London (3 days a week at our London’s office and 2 days working from home)

This will be a key product leadership role in crafting the product strategy and roadmap for how we acquire, engage and retain new paid loyalty program members and expand our wider loyalty ecosystem. You’ll work with multiple stakeholders and teams across the entire organisation, influencing across levels, and managing key initiatives end-to-end.

The Loyalty team sits within the Ventures pillar in Product & Tech, a pillar that is relentlessly efficient, highly collaborative, laser-focused and always tackling the company’s biggest strategic bets and opportunities to disrupt the future of this industry. You can hear more on this from Hassan, the Senior Director of Ventures in

These are some of the key ingredients to the role:

• Define & Drive Loyalty Product Strategies: Identify, craft and own the end-to-end product strategy and roadmap for high-priority Loyalty initiatives that directly fuels our vision.
• Lead Product Lifecycle Execution: Drive the full product lifecycle from ideation and discovery through to flawless go-to-market and continuous improvement, ensuring efficient delivery of high-priority initiatives with robust requirements and agile practices.
• Champion User & Data-Centricity: Deeply understand customer needs and pain points through qualitative and quantitative insights for informed decision making, centred on our customers and partners, and network effects.
• Inspire & Influence: Be a product evangelist, effectively communicating vision and strategy and influencing across all levels, including senior leadership (e.g. up to Executive Committee) stakeholders.
• Cultivate Cross-Functional Collaboration: Proactively engage, collaborate, lead and align with diverse internal stakeholders (e.g. Delivery, UX, Business Analysis, Marketing, Market leadership, Analytics, Commercial, other Product & Team teams).
• Ensure Technical Excellence & Scalability: Partner closely with engineering to ensure technical viability, iterative, efficient development, and scalable solutions.
• Impact Analysis: Quantify the impact of initiatives and measurement, ensuring they align with broader business goals, contribute to key KPIs and build a distinct competitive advantage for JET.

What will you bring to the table?

• Strong collaboration and relationship-building skills, across all levels, with effective communication and influencing skills
• High levels of ownership and self-starter attitude, comfortable with autonomy, change and thriving in fast-paced environments.
• Ability to coach, develop and mentor other PMs in the team
• Experience within loyalty and customer engagement welcome, but not mandatory
• Comfortable with key collaboration and analytical tools - e.g. JIRA, Figma, Miro, Tableau
• Problem-Solving & adaptability - demonstrated ability to thrive in the ambiguous, proactively identify challenges, and pivot strategies as needed.
• Ability to partner effectively with engineering teams, understanding technical feasibility, driving scalable solutions, and make prioritisation decisions

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.