Lead Product Manager

Made Tech Limited; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A technology consultancy firm in Greater London seeks a Senior Product Manager to drive user-centered design in public services. This role involves mentoring product teams, managing sensitive projects, and ensuring user needs are met throughout the entire product lifecycle. Candidates should have experience growing product communities and delivering products that offer measurable value. Strong leadership and relationship-building skills are essential, as is a passion for agile methodologies.

Qualifications

• Experience in growing product teams in public sector.
• Experience delivering user-centered products from ideation to maintenance.
• Ability to mentor and drive teams for user excellence.

Responsibilities

• Work on high-risk or sensitive projects at a program level.
• Support recruitment and onboarding of new team members.
• Provide strategic direction and coach within the community.

Skills

User-centred design articulation

Development of product teams

Mentorship and coaching

Strong empathy and relationship building

Job description

Our aim at Made Tech is to use human‑centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

About the Role

We are building a community of designers, researchers and product professionals to support the public sector's growing demand for a user‑centred, design and product‑led approach to how services are delivered.

Key Responsibilities

• Work on complex engagements at programme level for high‑risk or sensitive projects.
• Support recruitment, interviewing, onboarding of new team members and line managers up to three Senior Product Managers.
• Provide strategic direction within the community of practice and coach & mentor others.
• Apply Agile and Lean practices, innovate and advocate for best approaches.
• Provide expert consultancy to stakeholders and lead on the development of guidance on all UCP services.
• Own financial and strategic aspects of product management.
• Drive success through the full product life cycle and operational management.
• Anticipate and solve problems, build problem‑solving capabilities in others.
• Lead product and strategic ownership, ensuring user needs are met.
• Ensure products and services deliver measurable value by exploring user needs and organisational requirements.

Skills, Knowledge and Expertise

• Experience in helping grow product teams through community, hiring and line management.
• Excellent understanding and passionate articulation of the value of product and user‑centred design.
• Experience and evidence of delivering user‑centred products and services from ideation through to maintenance phases.
• Experience of assisting to develop product communities of practice as a leader or leading member of a high‑performing practice.
• Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client‑facing projects.
• Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline.
• Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users.
• Working within a design consultancy/senior product leadership role in the public sector, health or allied areas.
• Strong empathy and relationship building skills.

SC Eligibility

Eligibility for SC requires 5 years’ UK residency and 5 year employment history (or back to full‑time education). If at any point during the interview process it becomes apparent that you may not be eligible for SC, we won’t be able to progress your application and will contact you to let you know why.

Support in Applying

For any support in applying, or if you need this job description in another format, please email [e-mail].