Lead Product Designer - B2C

Treatwell; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading online booking platform is seeking a passionate Product Design Lead to spearhead consumer product experiences. This hybrid role in London focuses on leading the design team, collaborating with cross-functional teams, and improving design processes. Candidates should have 4+ years in a similar role and a strong portfolio showcasing their design capabilities.

Benefits

Monthly £40 Treatwell vouchers

Benefits platform with discounts

Growth funds for development

Cycle to work scheme

Beneficial pension scheme

Mental health support

Qualifications

• 4+ years of experience as a lead in Product Design or a similar role.
• Portfolio demonstrating strong problem analysis and design quality.
• Experience in a multi-cultural, pan-European business environment.

Responsibilities

• Lead the design of consumer product experiences.
• Grow the consumer design team to meet business demands.
• Collaborate with Product Management and Engineering for effective design.

Skills

Team first mentality

Customer-focused mindset

Effective design processes

Strong business acumen

Masterful communication

Collaborative work style

Job description

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We seek a passionate and hands-on Product Design Lead to join our consumer design team. Treatwell’s consumer team focuses on the Marketplace where Customers connect with Salons to explore and book treatments predominantly through our iOS and Android apps.

The role combines oversight of projects with design leadership, partnership with stakeholders, and reports directly to the Design Director. You’ll be responsible for shaping and delivering our consumer design process to launch products and services. You’ll also be responsible for advancing Treatwell’s design maturity by improving processes, supporting and coaching your cross-functional team, and inspiring the wider company.

You are a collaborative and imaginative leader with the right balance of creative vision, talent to create custom-crafted solutions, business knowledge, SaaS-enabled Marketplace experience, and ability to drive action. You deeply care about having an impact and pushing the boundaries.

You will be responsible for:

• Leading the design of Treatwell's consumer product experiences
• Growing the consumer design team to meet business demands and employee development needs
• Work closely with our Product Management, Product Engineering, and senior leadership to deliver stunning and effective work
• Oversee all consumer product design development — including strategic collaboration with Product Managers, Heads of Product, and stakeholders
• Create new workflows to improve the team’s internal activities, as well as the collaboration with other stakeholders

About you:

• Team first mentality
• Willingness to take risks and learn
• A relentlessly customer-focused mindset
• Proven track record of leading strong and effective design processes
• A portfolio that demonstrates thorough case studies or projects, a strong propensity for problem analysis, a good awareness of the tools needed to solve it, and a valuable output that gives evidence of good aesthetic sensitivity supported by a solid UX process
• Strong business acumen, with a solid understanding of how to achieve business objectives while meeting customer centricity and a high bar for design quality
• 4+ years of experience as a lead of Product Design or similar role
• Masterful communication in a multi-cultural, pan-european business environment — verbal and written
• Collaboration. Your best work is done in a highly collaborative way
• NOTE: This is a Hybrid role, with the expectation to work from our London office at least 2 times per week (Office location: Treatwell, Fairfax House, Fulwood Place, London, UK)

If this excites you, we might just have the role for you.

We’ll treat you with:

• Monthly £40 Treatwell vouchers so you can treat yourself too
• Benefits platform offering cycle to work scheme, high street discounts and other perks
• Growth funds for you to develop and grow with your team
• Cycle to work scheme
• A beneficial pension scheme and enhanced parental pay & leave policy
• Mental health support through our partnership with Plumm