Lead Product Analyst

HeliosX Group; London Borough of Harrow; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking healthcare company as a Lead Product Analyst and play a pivotal role in transforming healthcare accessibility. With a focus on data-driven decision-making, you'll utilize your expertise in event-based tracking and analytics tools like Amplitude to shape product strategies. Collaborating with diverse teams, you'll lead A/B testing initiatives and ensure data governance, ultimately enhancing user experiences and driving product success. This is an exciting opportunity to contribute to a mission-driven organization poised for rapid growth and innovation in the healthcare sector.

Benefits

Generous equity allocations

25 Days Holiday

Private health insurance

Enhanced parental leave

Cycle-to-work Scheme

Electric Car Scheme

Free Dermatica and MedExpress products

Home office allowance

Access to Headspace subscription

Discounted gym memberships

Qualifications

• 5+ years experience in product and web analytics with expertise in Amplitude.
• Proficiency in SQL and BI tools for data interpretation and analysis.

Responsibilities

• Lead product analytics projects and collaborate with cross-functional teams.
• Design and execute A/B tests to optimize user experience and product performance.

Skills

Event-based tracking

Data analysis

A/B testing

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Information Systems

Bachelor’s degree in Data Science

Tools

Amplitude

GA4

Mixpanel

SQL

Microsoft Excel

Tableau

PowerBI

Metabase

Job description

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.

Where we are now:

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Our 2023 global revenue was $80m, and we’re set to more than double this in 2024 as we look to surpass $200m and positively impact the daily lives of more people than ever before. There’s never been a more exciting time to join HeliosX.

Where we’re going:

Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

About the role:

We are seeking a highly skilled and experienced Lead Product Analyst to join our Business Analytics team. This individual will play a key role in driving data-informed decisions for our product organisation. With 5+ years of experience in product and web analytics, the ideal candidate will be an expert in event-based tracking and possess advanced knowledge of Amplitude. Experience with alternative analytics platforms such as GA4 or Mixpanel would also be relevant.

In this role, you will be the key point of contact and represent the Analytics to interface with the Product team, using data-driven insights to help shape and prioritise the product roadmap. You’ll collaborate cross-functionally with Product, Engineering, Data, Growth, Marketing and Finance teams to ensure we have the right data, metrics definitions, methodology, and tooling for effective measurement and reporting of Product related metrics.

As a senior individual contributor you will be expected to lead analyses, deep dives at product and funnel level to drive conversion and an efficient user experience that maximises both AOV, AOR and LTV.

You will be the product analytics expert, spearheading A/B testing/multivariate testing and product experiments to optimise user experiences and product performance. Additionally, you will use your expertise to improve standards in Product Analytics reporting, experiments, AB testing - ensuring robust and statistically significant tests, providing guidelines to educate and enable stakeholders to self-serve for experimentation, upskilling teams and ensuring appropriate data governance with the data engineering team to ensure data quality, accuracy, and compliance with best practices.

What you'll be doing:

• Product Analytics projects: Be the primary point of contact between Product, Engineering and Data engineering teams for all product-related analytics and data-driven insights.
• Event-Based Tracking: Lead efforts to track key user interactions and behaviours through event-based analytics, with deep expertise in Amplitude. Familiarity with platforms such as GA4 or Mixpanel is advantageous.
• A/B Testing & Experiments: Lead the design, execution, and analysis of A/B tests and product experiments to improve user experience and product performance.
• Amplitude configuration & reporting: Be the go-to person to set, validate and interpret user journeys & product interactions, product experimentations, AB tests.
• Knowledge sharing & technical mentorship: Implement best practices across the business and upskill teams on event-based tracking & AB test configuration, interpretation ensuring statistical significance, and documentation.
• Data Governance: Collaborate with data engineering to ensure data quality, accuracy, and compliance with internal standards - in particular for Amplitude event definitions and taxonomy, and to align reporting with Metabase (key BI internal reporting tool).
• Cross-Functional Collaboration: Work closely with product managers, UX designers, and developers to ensure analytics are integrated into the product development lifecycle.
• Analysis & insights: Deliver data insights to help the product organisation understand better our users to define priorities and make informed decisions about product development and future initiatives.

Who you are:

• Education: Bachelor’s degree in Business Administration, Information Systems, Data Science, or a related field.
• Experience: 5+ years of experience in a data governance, data management, or data analysis role relating to Product and Web analytics.
• Expert proficiency in Amplitude with proven experience in implementing event-based analytics for complex web and mobile applications.
• Proficiency in Microsoft Excel/ Gsheet, BI tools (Tableau/Looker/PowerBI/Metabase), cloud databases (ideally Snowflake) and SQL with the ability to query and interpret large datasets.
• Nice to have: Strong analytical and problem-solving skills with keen attention to detail.
• Experience of data governance principles and best practices.
• SQL advanced skills, Python.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• Generous equity allocations with significant upside potential
• 25 Days Holiday (+ all the usual Bank Holidays)
• Private health insurance, along with extra dental and eye care cover
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Home office allowance
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription)

#LI-Senior #LI-Hybrid

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