Lead Performance Analyst

Hays; London; On-site; GBP 52,000 - 71,000; Full time

Job summary

A leading university in London seeks a Lead Performance Analyst to oversee digital analytics. This role is crucial for enhancing the digital experience for students and staff by providing valuable insights through data analysis. The ideal candidate will manage a team and work closely with stakeholders to shape data strategies that support operational and strategic goals.

Benefits

34 days annual leave plus public holidays

Generous, defined benefit pension scheme

Family-friendly policies, including parental leave

Qualifications

• Substantial experience in digital analytics.
• Experience developing data strategies.
• Ability to work independently and as part of a team.

Responsibilities

• Responsible for data accuracy and quality on digital products.
• Lead development and maintenance of digital analytics.
• Manage a small team of performance analysts.

Skills

Digital analytics

Data strategy

Communication skills

SQL

Data visualization

Tools

Google Analytics

Power BI

Tableau

Job description

University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University’s mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress.

Digital & Technology at UAL is on an exciting journey, transitioning from a ‘classic’ IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.

As a Lead Performance Analyst, you will be responsible for the accuracy and quality of data and analysis on our digital products, and for how digital analytics are used to understand and demonstrate impact on outcomes for UAL.

This role will lead the development, implementation and maintenance of digital analytics within Student Experience and collaborate with UAL teams to develop data and analytics strategies for UAL. You will analyse and interpret data from multiple sources across the university to provide valuable insights. For example, measuring and understanding behavioural data to drive improvements across our products and services right though to providing the data to sunset or scale products or join up customer journeys across services. You will manage a small team of performance analysts to ensure timely delivery of insights.

At an exciting time for the transformation of UAL’s digital capabilities, this role will be integral to building a data informed ways of working and developing a performance analytics strategy that will be used to inform operational and strategic decisions of our digital products. To achieve this the Lead Performance Analyst will need to cultivate positive relationships with key stakeholders to understand their needs and priorities.

In this recruitment round, we are seeking a Lead Performance Analyst to work across our Student Experience service teams as we focus on creating and enhancing a seamless and reliable digital experience.

Experience

• Substantial experience in digital analytics with a track record of delivering projects that add value to the business.
• Experience developing data strategies and setting up data structures.
• Experienced working with analytics platforms e.g. Google Analytics to deliver value from data.
• Understanding of data visualisation tools (Power BI / Tableau)
• Experience working with large datasets and databases and interrogate the underlying data sources, advising on data quality issues.
• Excellent communication skills and the ability to work both independently and as part of a team
• Experience of SQL would be beneficial

UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including:

• Competitive salary of £52,246 – £70,117 per annum, dependant on experience
• 34 days annual leave plus public holidays
• Generous, defined benefit pension scheme
• Family-friendly policies, including 26 weeks of paid maternity or paternity leave

For more information on UAL, and Digital & Technology, please visit the dedicated microsite here: https://webmicrosites.hays.co.uk/web/ual

HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.