Lead Performance Analyst

Justice Digital; Greater London; On-site; GBP 59,000 - 65,000; Full time

Benefits offered by this job

Pension 28.97%

25 days annual leave

Flexible working

10% personal development time

£1k learning budget

Job summary

MoJ Justice Digital, Data and Science is recruiting a Lead Performance Analyst to oversee performance measurement across accessibility services. You will build analytical frameworks, develop KPIs and ensure data-driven decisions across the team.

The role requires leading data collection and reporting solutions, with hybrid working options and a strong commitment to improving accessibility outcomes within the Civil Service.

Qualifications

• Experience in performance reporting and analytics.
• Ability to translate complex data into actionable insights.
• Strong stakeholder engagement and influencing skills.

Responsibilities

• Lead performance measurement strategy for accessibility compliance across digital services.
• Develop frameworks, measures and management information.
• Lead automated data collection, processing and reporting solutions.

Skills

Performance analysis

Data interpretation

Stakeholder engagement

Analytical frameworks

Reporting & insights

Tools

Power Platform

Job description

Lead Performance Analyst

Location: National*

Closing Date: 17th October

Interviews: w/c 2nd November

Grade: Grade 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary** (for more information, please see below):

National: £58,511 - £65,329

London: £63,343 - £70,725 (which may include an allowance of up to £332)

Working pattern: Full-time, Part-time, Flexible Working

Contract Type: Permanent

Number of vacancies: 1

Vacancy number: 22863

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.

The Role

We’re recruiting for a Lead Performance Analyst here at Justice Digital, Data and Science, to be part of our warm and collaborative Delivery Governance Office.

These are exciting times at Justice Digital, Data and Science. We have a clear vision to develop a digitally enabled justice system that works more simply for users, and we’re looking for talented people to help us achieve it.

The Lead Performance Analyst will lead the development of performance measurement and analysis across the Accessibility Team, helping us better understand accessibility compliance across our digital services and the performance and impact of the services the team provides. You will develop the frameworks, measures and management information needed to turn complex accessibility data into clear, actionable insight for the Head of Digital Accessibility, Accessibility Specialists, Senior Leaders and Service teams.

You will analyse accessibility compliance and audit findings to identify trends and recurring issues, alongside measuring demand, reach and impact across services such as accessibility consultancy, training and the Accessibility Champions Network. Your insight will help the team understand where support and intervention are most needed and enable teams across Justice Digital, Data and Science to improve accessibility outcomes.

You will also lead the development of automated data collection, processing and reporting solutions, improving data quality and reducing manual effort. Working closely with the Head of Digital Accessibility, you will develop meaningful OKRs and KPIs and ensure the team has the evidence it needs to understand its performance, demonstrate its impact and continuously improve its services.

This role aligns to the Lead Performance Analyst role from the Government Digital and Data Framework.

You’ll receive a range of excellent benefits when you join our department, including:

• A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
• 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King’s birthday.
• Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work-life balance.
• Employees are allocated 10% of their working time for personal and professional development.
• A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

You can find more details of the Benefits we offer here. To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog.

Key Responsibilities

• Lead the performance measurement strategy for accessibility compliance across digital services, developing analytical frameworks and management information that enable the Accessibility Team to make informed strategic decisions. This includes:
  • Developing financial reporting and forecasting products to provide oversight of audit contract expenditure, supporting budget management and providing visibility of spend and contractual commitments to the Head of Digital Accessibility and senior stakeholders.
  • Analysing current and forecast demand for accessibility audits, providing insight to support audit prioritisation, capacity planning and budget oversight.
  • Developing accessibility compliance reporting and performance measures, bringing together audit outcomes to support oversight of compliance with the Public Sector Bodies Accessibility Regulations 2018 (sensitive data), and providing senior stakeholders with insight into compliance levels, emerging risks and organisational trends.
  • Analysing accessibility audit findings, synthesising evidence from weekly 50-100-page audit reports to identify common WCAG issues, emerging trends and areas of recurring risk, enabling Accessibility Specialists to target interventions and resources where they will have the greatest impact.
  • Using performance insight to support and challenge teams across JDDS to understand their accessibility compliance and performance, identify areas of risk and improvement, and take appropriate action to improve accessibility outcomes.
  • Translating complex accessibility performance data into clear, compelling insight and recommendations for senior leaders and service teams, identifying systemic issues, emerging risks and opportunities for intervention and improvement.
• Lead the development of performance frameworks, measures and management information across the Accessibility Team’s services, providing the team with insight into demand, reach, performance and impact. This includes, but is not limited to:
  • The consultancy service, including demand, turnaround times, organisational coverage and customer feedback.
  • The roster of training courses, including attendance, demand, feedback and impact on accessibility capability across the department.
  • The Champions Network, which is open to members of staff across the department, including membership, organisational coverage, engagement and growth.
• Lead the development of automated data collection, processing and reporting solutions, improving data quality, reducing manual effort and enabling timely performance insight across the Accessibility Team. This includes:
  • Designing and implementing automated data collection and reporting solutions using Microsoft Power Platform tools, creating reliable data sources for performance measurement and analysis.
  • Developing and maintaining analytical datasets and data pipelines, ensuring the quality, integrity and reliability of performance data.
  • Monitoring, maintaining and continuously improving automated reporting processes, resolving data quality and system issues where they arise.
• Lead the development of meaningful, outcome-focused OKRs and KPIs with the Head of Digital Accessibility, providing professional performance advice and challenge, and ensuring appropriate data sources and reporting are in place to measure progress and impact.

If this feels like an exciting opportunity, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential:

• Experience of improving performance reporting and analytical approaches, including improving the quality and reliability of performance data.
• Experience of using performance insight to support teams to understand and improve their performance.
• Experience of developing performance frameworks and measures that support evidence-based decision-making.
• Ability to translate complex analysis into clear, actionable insight and recommendations for a range of audiences.
• Strong analytical skills, with the ability to identify trends, patterns and areas for improvement from complex data.
• Strong stakeholder engagement and influencing skills, including providing professional advice and constructive challenge to senior stakeholders.

Willingness to be assessed against the requirements for BPSS clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Salary Information**

Base salary for this role is from £58,511 to £65,329 (National) or from £63,343 to £70,725 (London).

• New entrants to the Civil Service joining the MoJ are expected to start at the minimum of the pay band.
• Existing Civil Servants moving on a level transfer will retain their current base salary or move to the minimum of the pay band for the role, whichever is higher.
• Existing Civil Servants who are promoted will either move to the bottom of the new grade’s pay band or receive a 10% uplift, whichever provides the greater increase.
• Candidates may also be eligible for a non-pensionable Government Digital & Data Allowance of up to £332 per year (London).

The final offer will reflect the skills and experience you demonstrate during the assessment process.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact [e-mail]