Lead Patient Pathway Coordinator - PSC

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Harrogate is looking for a Lead Patient Pathway Coordinator to manage patient bookings and supervise administrative staff. The role involves ensuring compliance with waiting time standards and maintaining accurate patient information. Ideal candidates will have strong communication skills, attention to detail, and previous supervisory experience. This position offers NHS benefits including 27 days holiday and opportunities for promotion.

Benefits

27 days holiday plus bank holidays

NHS pension

Discounts at selected shops and restaurants

Qualifications

• Must have a good standard of general education.
• Experience in booking appointments is required.
• Supervisory experience is beneficial.

Responsibilities

• Provide efficient administration services for outpatient bookings.
• Supervise a team of administrative staff in the care group.
• Record information accurately and maintain patient appointment information.

Skills

Communication skills

Attention to detail

Ability to meet deadlines

Proactive approach

Education

General education to GCSE level

Job description

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Client:

Harrogate and District NHS Foundation Trust

Location:

Harrogate, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6fafb5d065ee

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job overview

An exciting opportunity has arisen for a Lead Patient Pathway Coordinator to join the Planned and Surgical Care directorate. The successful candidate will provide efficient and effective administration services for outpatient bookings and patient pathway management.

This role will supervise a team of administrative staff, managing specialties across the care group. The successful candidate will be expected to prioritise their own workload to ensure registration of all referrals and booking of appointments are in line with the Trust’s waiting time standards and the Trust’s Patient Access Policy, seeking reference from the manager as required.

The successful candidate will work to defined working procedures to maximise effective use of clinic capacity and help ensure the Trust meets local and national waiting time targets. A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust.

Main duties of the job

The post requires an efficient, caring and proactive individual with an appreciation and understanding of the confidential nature of the work.

Applicants should be able to demonstrate accuracy and attention to detail, be excellent communicators with good telephone skills and have the ability to meet deadlines on a daily basis whilst maintaining a positive approach, and providing a quality service that supports our patient care.

Working for our organisation

This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust.

Values lie at the heart of who we are, what we do and the culture we want to establish, having a direct impact upon both colleagues and the public we service. Our values are Kindness, Integrity, Teamwork and Equality.

Candidates new to the NHS will receive 27 days holiday, plus bank holidays and a number of benefits such as NHS pension, discount at selected shops and restaurants and opportunities for promotion across the Trust.

Detailed job description and main responsibilities

Person specification

• A good standard of general education to GCSE level (5 GCSE grade A*-C) or equivalent
• Previous experience of booking appointments
• Previous experience of working in a supervisory role
• Knowledge of NHS performance targets
• Higher Education
• Previous experience of working within the NHS