Lead Patient Pathway Coordinator

NHS; Manchester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare organization in Manchester is looking for a Lead Patient Pathway Coordinator. The successful candidate will provide dedicated administrative support, supervise a team, and ensure high-quality service delivery within trust standards. Ideal applicants will have relevant qualifications and experience in patient administration. This role offers an annual salary of £27,485 to £30,162, pro rata.

Qualifications

• Experience of dealing with customer complaints.
• Experience of patient administration work in an NHS or other healthcare setting.
• Knowledge of confidentiality and data protection principles.

Responsibilities

• Support the provision of high-quality patient care via administrative tasks.
• Supervise a team of Patient Pathway Coordinators.
• Track and support patients from referral to treatment/discharge.

Skills

Prioritise tasks effectively

Customer service experience

Supervisory skills

Education

Good general education with GCSE in English

NVQ level 4 in Business Administration or Customer Care

ECDL

Tools

Microsoft Office Systems

Job description

Lead Patient Pathway Coordinator

The closing date is 13 October 2025

Manchester University NHS Foundation Trust is seeking a motivated individual for the role of Lead Patient Pathway Coordinator. The successful candidate will be able to prioritise workloads, build good working relationships, and book and plan patients being referred into the service within the agreed RTT timeframe. The post involves working with a large Multidisciplinary Team leading on Endometriosis, Menopause, Recurrent Miscarriage and Gynae Endocrine.

Main duties

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. The Lead PPC will supervise a team of Patient Pathway Coordinators and other junior administrators to ensure high quality of service is achieved through Trust quality standards, Standard Operating Procedures (SOPs) are adhered to and hospital targets are achieved.

Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients\u2019 pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The post holder will provide a patient focused service that supports a named member of clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. You will lead by example to the other members of your team.

About us

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and operates at a scale that supports ambitious opportunities. We bring together 10 hospitals & community services from across Manchester, Trafford & beyond, championing collaborative working & transformation, and encouraging our 30,000 workforce to pursue bold goals. We set standards that other Trusts seek to emulate, providing a scale of opportunity that is extraordinary.

We have created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We are proud to be a major academic Research Centre & Education provider, with a robust infrastructure to encourage and facilitate high-quality research programmes. We are also embarking on our Green Plan to help make healthcare more sustainable.

At MFT, we foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you\u2019ll need, please refer to the Job Description & Person Specification attachments under the Supporting Documents heading. Also read the Candidate Essentials Guide that accompanies the Job Description and Person Specification to understand the Trust, our benefits, and how we care for you as you care for others. This document contains critical information you\u2019ll need before submitting an application.

Diversity

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination. All individuals regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply. If you have any special requirements to help with your application, email our team [e-mail].

We look forward to hearing from you!

Person Specification

• Good general education with GCSE or equivalent in English at grade C or above
• NVQ level 4 in Business Administration or Customer Care or equivalent
• ECDL

Experience

• Experience of IT and Microsoft Office Systems
• Previously supervisory or line management experience
• Experience of dealing with customer complaints
• Experience of patient administration work in an NHS or other healthcare setting

Knowledge

• Knowledge of healthcare administrative systems and processes
• Knowledge of confidentiality and data protection principles
• Understanding of medical terminology
• Knowledge of healthcare pathways and national targets including the pathway of care and RTT

Skills

• The ability to prioritise tasks effectively without direct supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust

Salary: £27,485 to £30,162 per year, pro rata