Lead Operations Project Manager

Halecroft Recruitment; Altrincham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology solutions provider in Altrincham is seeking a Lead Operations Project Manager to coordinate nationwide technology hardware deployments. In this role, you will lead a delivery team, manage client relations, and ensure projects are completed on time and within budget. Ideal candidates will have substantial experience in project management, particularly in IT or retail environments. This position offers competitive salary and benefits.

Benefits

Competitive salary

Benefits package

Qualifications

• Strong background in project management, ideally within retail, hospitality or IT deployment.
• Experienced in managing and developing small teams.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead multiple deployment projects across retail client sites.
• Manage a team of engineers and project support staff.
• Own key client relationships and act as a point of escalation.

Skills

Project management experience

Team management

Excellent communication

Ability to manage multiple projects

Client relationship management

Education

Prince2, PMP certification

Tools

POS/EPOS systems familiarity

Job description

Job Title: Lead Operations Project Manager (Permanent)
Location: Altrincham (Office-Based)
Salary: Competitive + Benefits
Working Hours: 9:00am - 5:30pm

Exciting Opportunity to Lead Nationwide Tech Deployment Projects

We're working in partnership with a highly respected technology solutions provider that specialises in delivering digital transformation projects. With a strong track record of innovation and a growing client base of household-name brands, they’re now looking to appoint a Lead Operations Project Manager to take ownership of key deployment programmes and lead a high-performing delivery team.

About the Role
This is a hands-on leadership role combining project delivery with team management. You’ll be responsible for coordinating the rollout of technology hardware across client sites nationally, ensuring that every deployment is delivered smoothly, on time, and to the highest standards.

Acting as the central point of contact for clients and internal stakeholders, you’ll oversee a team of engineers and coordinators, manage day-to-day deployment activity, and contribute to continuous improvement across operations.

Key Responsibilities

• Lead multiple deployment projects across retail client sites
• Manage a team of engineers and project support staff, providing regular coaching and reviews
• Own key client relationships and act as a point of escalation for any issues
• Ensure installation projects are delivered to agreed timelines, budgets and quality standards
• Analyse KPIs, generate accurate reports and forecast installation resources
• Collaborate with senior operations and projects leadership to improve tools and processes
• Provide regular updates to finance and ensure billing processes are aligned
• Support the successful handover of projects from pilot to rollout phase

What We’re Looking For

• Strong background in project management, ideally within retail, hospitality or IT deployment
• Experienced in managing and developing small teams
• Excellent communication and stakeholder management skills
• Comfortable working with multiple projects under pressure
• Confident handling escalations and maintaining client trust
• Prince2, PMP preferred but not essential
• Familiarity with POS/EPOS systems or IT hardware

Desirable (But Not Essential)

• Previous experience delivering physical hardware projects across multiple sites
• A strong understanding of project resource planning and stock forecasting
• Exposure to working alongside finance and operations teams

Why Apply?

• Lead high-impact, high-visibility projects across major UK brands
• Join a growing organisation with ambitious plans and a collaborative team culture