Lead Online Manager

Sainsbury’s Group; Kidderminster; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading supermarket chain in Kidderminster is seeking a Lead Online Manager to oversee online delivery operations. You will manage a team, ensure on-time deliveries, and maintain performance standards. The successful candidate will have experience in a fast-paced environment, strong leadership skills, and a commitment to inclusivity. Benefits include discounts, bonuses, and comprehensive wellbeing support.

Benefits

10-15% discount at Sainsbury's

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Wellbeing support

Qualifications

• Experience of managing managers in a fast-paced environment.
• Track record delivering high customer experiences.
• Ability to handle sensitive employee matters.

Responsibilities

• Direct a small team of managers for online delivery operations.
• Review data for KPI compliance in a fast-paced environment.
• Plan for key trading activities with the leadership team.

Skills

Leadership

Data interpretation

KPI management

People management

Efficiency focus

Job description

Overview

Direct a small team of managers to deliver the online delivery operation of the supermarket, taking accountability for every delivery going out on time, every time, so customers get exactly what they need, when they expect it. The department is fast paced with lots of KPIs; you will review data and ensure compliance with processes and procedures. You will plan for upcoming key trading activities and events by working closely with the rest of the store leadership team. You will regularly take full accountability for the store overnight, role modelling and coaching for high standards and efficiency across the store. You will manage people, including pay and scheduling routines, training, communication, and employee relations activities such as managing performance, absence, and disciplinary actions.

Responsibilities

• Direct a small team of managers to deliver the online delivery operation of the store and ensure timely deliveries.
• Review data and ensure compliance with processes and procedures in a fast-paced KPI-driven environment.
• Plan for upcoming key trading activities and events in collaboration with the store leadership team.
• Take full accountability for the store overnight, modelling high standards and driving efficiency.
• People management, including pay, scheduling, training, communication and employee relations (performance, absence, disciplinaries).
• Coordinate with online teams; early morning picking for deliveries typically from 04:00 to 08:00.

What makes a great Lead Online Manager

• A passionate leader who is consistently ambitious for customers and colleagues, growing the team to do the same.
• Experience of managing managers in a fast-paced, performance-focused environment.
• Comfortable managing alone in the absence of more senior management.
• Driven to deliver high performance with a focus on efficiency and engagement.
• Confident in the use of data, understanding and interpreting KPIs or other performance indicators, with experience of improving them.
• Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
• Can manage disciplinary, performance issues or other employee relations matters (up to dismissal).
• Experience leading large teams in a fast-paced, customer-focused environment with evidence of developing leaders and building high-performing teams.
• Track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
• Proven success in delivering and improving KPIs across sales, stock availability, customer satisfaction and colleague engagement.
• Experience handling sensitive and complex people matters with confidence, fairness and sound judgement.
• Leadership experience in an operational environment (retail, hospitality, or food service) where you have owned departmental performance and led the store in the absence of senior leadership.
• Evidence of leading change—rolling out new ways of working, embedding new systems, or shifting team mindsets.

Benefits

• Discount card: 10% discount at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
• Annual bonus scheme based on performance.
• Free food and hot drinks provided for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension: we match 4-7.5% of your pension contributions.
• Sainsbury's share scheme and the opportunity to build up an investment at discounted rates.
• Wellbeing support, including emotional support, counselling, legal and financial advice.
• Colleague networks to support personal and career development.
• Cycle to Work scheme to hire a bike and cycling equipment with tax and NI savings.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Inclusion

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. Our colleagues may be entitled to a range of enhanced discretionary leave for families, and support for carers. We provide resources to help understand roles and teams, and internal networks that promote representation and remove barriers. We offer development opportunities, including mentorship, training and career progression pathways, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please take a look. If you require any reasonable adjustments during application or interview stages, please let us know and we will endeavour to support you.