Lead Online Manager

Sainsbury’s Group; Doncaster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket chain is looking for a passionate Lead Online Manager to oversee online delivery operations. You will manage a team to ensure timely and accurate deliveries while analyzing data to meet KPIs. The ideal candidate is an experienced leader focused on efficiency and teamwork. This role comes with several employee benefits including a shopping discount, performance bonus, and well-being support.

Benefits

10%-15% shopping discount

Annual performance-based bonus

Free food and drinks in stores

Generous holiday leave

Matching pension contributions

Colleague networks and development opportunities

Cycle to Work scheme

Qualifications

• Experience managing managers in a performance-driven environment.
• Comfortable working independently in the absence of senior management.
• Data-savvy, with experience interpreting KPIs and improving performance metrics.

Responsibilities

• Direct a team of managers to deliver timely supermarket online deliveries.
• Review data and ensure compliance with KPIs and processes.
• Plan for upcoming trading events in collaboration with store leadership.
• Oversee store overnight operations and maintain high standards.
• Manage people activities, including scheduling and training.

Skills

Leadership

Performance management

Data analysis

Team building

Communication

Job description

Job Title: Lead Online Manager

We are seeking a passionate and experienced Lead Online Manager to oversee our online delivery operations at Sainsbury's. This role involves managing a small team of managers to ensure each supermarket delivery is on time, accurately fulfilling customer needs.

The department is fast-paced, with a focus on KPIs, requiring regular data review and compliance with processes. The role includes planning for key trading activities, managing overnight store operations, and leading a team through coaching and high standards.

Key Responsibilities:

1. Direct a team of managers to deliver timely supermarket online deliveries.
2. Review data and ensure compliance with KPIs, processes, and procedures.
3. Plan for upcoming trading events in collaboration with store leadership.
4. Oversee store overnight operations, modeling high standards and efficiency.
5. Manage people activities, including scheduling, training, performance management, and employee relations.

What Makes a Great Candidate:

• Passionate leader with ambition for customers and colleagues.
• Experience managing managers in a performance-driven environment.
• Comfortable working independently in the absence of senior management.
• Focus on high performance, efficiency, and engagement.
• Data-savvy, with experience interpreting KPIs and improving performance metrics.
• Committed to inclusivity and building an inclusive team environment.
• Ability to handle disciplinary and performance issues appropriately.

Employee Benefits:

• 10%-15% shopping discount at Sainsbury's, Argos, Tu, and Habitat.
• Annual performance-based bonus scheme.
• Free food and drinks in stores.
• Generous holiday, maternity, and paternity leave.
• Matching pension contributions (4-7.5%).
• Sainsbury's share scheme.
• Wellbeing support, including counselling and legal advice.
• Colleague networks and development opportunities.
• Cycle to Work scheme and special offers on various lifestyle benefits.

Our Commitment to Inclusion:

We are dedicated to being an inclusive retailer, supporting colleagues through various initiatives, resources, and development pathways. We encourage applications from all backgrounds and are happy to provide reasonable adjustments during the application process.