Lead Officer (Housing Management & Co-ordination)

SOHL ASSOCIATES LIMITED; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A housing management company in the United Kingdom seeks a candidate to lead housing management services, ensuring compliance and effective tenancy management. Responsibilities include overseeing allocations and enforcement, leading housing officers, and enhancing customer service. Essential skills required include strong knowledge of housing law, proven management experience, and effective leadership abilities.

Qualifications

• Demonstrated experience in managing housing services.
• Ability to lead and support housing officers effectively.
• Knowledge of compliance with housing legislation.

Responsibilities

• Oversee tenancy and estate management.
• Ensure compliance with housing legislation.
• Lead and support housing officers.
• Monitor performance and drive service improvements.
• Work with partners to resolve issues.

Skills

Strong knowledge of housing law and practice

Proven experience in housing management and tenancy enforcement

Effective leadership

Communication skills

Problem-solving skills

Job description

Overview

Purpose of the Role: To lead and coordinate housing management services, ensuring compliance, effective tenancy management, and a high standard of customer service.

Responsibilities

• Oversee tenancy and estate management, including allocations, enforcement, and sustainment.
• Ensure compliance with housing legislation, policies, and procedures.
• Lead and support housing officers, managing complex cases and escalations.
• Monitor performance and drive service improvements.
• Work with partners and residents to resolve issues and strengthen communities.

Essential Skills & Experience

• Strong knowledge of housing law and practice.
• Proven experience in housing management and tenancy enforcement.
• Effective leadership, communication, and problem-solving skills.
• Ability to manage priorities and deliver results.