Lead Multi-Drop Delivery Driver

Berkmann Wine Cellars LTD; Grays; On-site; GBP 19,000 - 31,000; Full time

Benefits offered by this job

Company pension

Employee assistance programme

Maternity/Paternity pay

Dental costs

Staff discount on wine

Birthday bottle of wine

Referral scheme

Job summary

Berkmann Wine Cellars is seeking an experienced Senior Delivery Driver to lead a driver team and ensure on‑time, safe delivery while delivering excellent customer service.

You will coordinate drivers, monitor performance, review routes, and liaise with Transport Planning to resolve issues. The role demands a hands‑on leader with strong road knowledge and a focus on health and safety in a busy operation.

Qualifications

• Proven experience as a multi‑drop delivery driver.
• Experience supervising or managing people, or willingness to develop these skills.
• A full UK drivers licence with no more than six points.
• Strong knowledge of the London and South East road networks and experience delivering to the service industry.
• Excellent communication and customer service skills.
• A proactive, solution‑focused approach with the ability to remain calm under pressure.
• Good understanding of health and safety within a delivery operation.
• Strong organisational skills and attention to detail.
• A flexible, hands‑on approach and willingness to go the extra mile.
• The ability to carry wine cases weighing an average of 15kg.
• CPC licence is desirable but not essential.

Responsibilities

• Completing multi‑drop deliveries safely, efficiently, and on time.
• Supporting and managing drivers and agency drivers, including monitoring punctuality, performance, and completion of required tasks.
• Reviewing delivery plans and loading sequences to ensure customer requirements are met.
• Acting as a key point of contact between drivers, customers, Transport Planning, and LCB to resolve operational issues quickly.
• Building strong relationships with customers and Sales Account Managers while delivering an exceptional level of service.
• Ensuring vehicles, uniforms, and delivery standards are maintained to a high standard.
• Completing all required vehicle checks, paperwork, and collection/return processes.
• Supporting route planning and identifying opportunities to improve operational efficiency.
• Providing daily updates and handovers to the Transport Manager, including any operational issues.
• Supporting health and safety compliance across the delivery operation.
• Completing an additional shorter delivery route once the main driver team has departed, where required.
• Working flexibly to support the needs of the operation.

Skills

Multi‑drop delivery

People supervision

UK driving licence

Road network knowledge (London/South E

Customer service

Health & safety

Flexible hands-on

Lifting 15kg wine cases

CPC licence desirable

Job description

Berkmann Wine Cellars is seeking an experienced Senior Delivery Driver to lead a driver team and ensure on‑time, safe delivery while delivering excellent customer service.

You will coordinate drivers, monitor performance, review routes, and liaise with Transport Planning to resolve issues. The role demands a hands‑on leader with strong road knowledge and a focus on health and safety in a busy operation.