Lead Manager Nights - Colney Hatch Extra

Tesco; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Holiday entitlement 20 days + personal

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with employer match

Discounts and shares

Green Car salary sacrifice

Cycle to work

Job summary

Tesco is seeking a Lead Manager to deliver exceptional customer service and lead store operations on shift. You will oversee a key department, ensure compliance and safety, and coach a team of colleagues and managers to achieve targets and maintain high standards.

This role offers flexibility in shift patterns, a focus on work-life balance, and opportunities to grow within Tesco’s store leadership track. A strong customer focus and proven team leadership are essential.

Qualifications

• Proven track record leading teams in a fast-paced retail environment.
• Strong customer service focus and ability to improve customer experience.
• Able to motivate colleagues and managers, and to coach performance.

Responsibilities

• Lead a key store department and act as the senior on shift, ensuring excellent service for customers and colleagues.
• Drive sales, standards, safety, and compliance while improving routines and ways of working.
• Lead from the shop floor, coaching, motivating, and developing colleagues and managers to perform at their best.
• Build a strong team by spotting talent, giving clear feedback, and supporting growth.
• Champion Tesco products, services, and community involvement to create an engaging store environment.
• Ensure smooth daily operations with the right people in the right place at the right time.
• Bring leadership experience in retail or fast-paced customer-focused environments, with a proven ability to manage teams, solve problems, and deliver results.

Skills

People management

Retail leadership

Customer service focus

Decision making

Team coaching

Job description

Customers sit at the heart of everything we do, and as a Lead Manager you play a key role in making sure their experience is outstanding every time they shop with us. Life in our stores is fast„paced and full of variety, no two days look the same. You’ll work closely with colleagues across the business, support an inclusive and collaborative culture, and help create a place where everyone can be themselves and succeed.

This role offers the chance to develop strong leadership skills, build great relationships, and make a real impact on your store’s performance. Whether you’re looking for stability, flexibility, or a clear path to grow your career, being a Lead Manager at Tesco gives you the opportunity to thrive.

Competitive salary with an excellent benefits package.

Lead Manager shift patterns vary day to day but are planned in advance to support work–life balance.

About the role

Availability Window
Days
From time
To time
Sun
22:00:00
07:00:00
Mon
22:00:00
07:00:00
Tue
22:00:00
07:00:00
Wed
22:00:00
07:00:00
Thu
22:00:00
07:00:00
Fri
22:00:00
07:00:00
Sat
22:00:00
07:00:00

You will be responsible for

Leading a key store department and acting as the senior leader on shift, ensuring excellent service for customers and colleagues.

Driving sales, standards, safety, and compliance while improving routines and ways of working.

Leading from the shop floor coaching, motivating, and developing colleagues and managers to perform at their best.

Building a strong team by spotting talent, giving clear feedback, and supporting growth.

Championing Tesco products, services, and community involvement to create an engaging store environment.

Ensuring smooth daily operations with the right people in the right place at the right time.

Bringing previous leadership experience in retail or a fast paced, customer focused environment, with a proven ability to manage teams, solve problems, and deliver results.

You will need

A strong desire to grow as a retail leader, with the attitude and aptitude to succeed.

Previous experience leading a team in a retail or fast paced, customer focused environment.

A people first approach, creating a warm, welcoming atmosphere for colleagues and customers.

Confidence in sharing ideas, encouraging best practice, and building strong relationships across the store.

The ability to spot opportunities, act quickly, and make decisions that support your team and customers.

Resilience and adaptability, thriving through change and guiding others through it.

Self-awareness and drive, consistently performing at your best and exceeding expectations.

Whats in it for you?

Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)

Flexible working available from day one

10% off with your Colleague Clubcard, rising to 15% on pay‖day weekends, with a second card to share with family

Free wellbeing services to support your mind, body and life

Life cover worth five times your pay and an award‖winning pension with matching contributions up to 7.5%

A range of benefits to choose from, including discounts, shares, the Green Car salary sacrifice scheme and cycle‖to‖work schemes

About Us

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here .