Lead Key Account Educator

ghd; London; On-site; GBP 22,000 - 30,000; Part time

Job summary

ghd is seeking a passionate and driven Brand Ambassador to join their team at John Lewis, Brent Cross. This part-time role focuses on delivering exceptional customer service and driving product sales while upholding the brand's luxurious standard. Ideal candidates will possess outstanding product knowledge and interpersonal skills to enhance customer experiences and promote brand loyalty. With benefits like uncapped commissions and a supportive team environment, this position offers an exciting opportunity in a premium retail setting.

Benefits

Discretionary uncapped commission structure

33 days holiday a year (pro-rata for part-time)

Day off to celebrate your birthday

Generous discount on ghd products

Enhanced parental leave pay

Reward programs, such as recommend a friend bonuses

Qualifications

• Passionate about luxury retail and committed to delivering customer experiences.
• Courageous and driven to achieve excellence in sales.
• Strong commercial understanding of key sales drivers.

Responsibilities

• Deliver exceptional customer service and product engagement.
• Conduct product demonstrations to enhance sales experience.
• Maintain high visual presentation of retail space.

Skills

Customer Service

Product Knowledge

Sales Skills

Interpersonal Skills

Job description

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Brand Ambassador John Lewis - Brent Cross Premium Retail Part time Permanent General

Location: John Lewis, Brent Cross

Contracted Weekly Hours: 24 hours

About Us

Iconic British brand ghd leads the global market in high-end professional hair styling tools, acclaimed as the UK's top recommended styling brand. Embraced by stylists, consumers, and media alike, ghd merges science, innovation, and luxury to craft cutting-edge hair tools. Renowned for pioneering innovation and superior performance, ghd is dedicated to empowering lives with the power of a good hair day!

What is a ghd Brand Ambassador?

A ghd Brand Ambassador surpasses the typical sales advisor by consistently connecting with customers to provide exceptional service and experiences, embarking them on a journey with our brand. They demonstrate outstanding product knowledge, excellent interpersonal skills, and uphold high store standards. They ensure that customers are given the opportunity to achieve their hair goals for a good hair day every day.

ghd Brand Ambassadors come with a strong commercial understanding of key sales drivers and opportunities to drive company strategy and performance.

These beauty tech enthusiasts thrive in a luxury retail environment, relish the opportunity to delight customers, and develop brand awareness by engaging with customers and driving brand loyalty.

About you

Are you passionate about luxury retail and committed to delivering best-in-class customer experiences? Are you courageous and driven to achieve excellence in sales? Do you love the world of beauty and the ability to give customers the power of a good hair day?? If so, we want you on our team!

What does the role involve?

Customer Experience and Demonstration: Confidently share ghd’s history & expert product knowledge with customers creating opportunities for theatre and ‘play’ in-store to deliver unforgettable customer service and experiences. You will be responsible for ensuring that your customers purchase the best tool for them with unrivalled customer service.

Sales: Actively engage with customers by conducting and encouraging effective sales floor product demonstrations to create a luxury shopping experience, and actively seeking commercial opportunity to drive sales.

Counter Management: Ensure the visual and luxury presentation of the retail concession is always maintained to the highest standard and in line with brand guidelines.

Stakeholder Management: Internally supporting your Regional Manager and wider team to deliver brand growth. Externally engaging with retailer opportunities to support with local activations and eventing, ensuring that ghd is the customer brand of choice.

Employee Benefits

Discretionary uncapped commission structure , paid monthly

33 days holiday a year (pro-rata for part-time positions).

Day off to celebrate your birthday

Generous discount on ghd products

Enhanced parental leave pay

Reward programs, such as recommend a friend bonuses and discretionary incentive schemes

We’re a young company that’s achieved great things by creating a best in class range of products that are loved by stylists and consumers alike. We remain fiercely ambitious, with big growth plans, exciting new innovation in the pipeline and geographic expansion.

We pride ourselves on remaining true to our founding ethos - the spirit of transformation - and have established a position at the forefront of the competitive fashion styling sector, where we are renowned as one of the leading hair styling brands around the world and synonymous with style and sophistication.

Salary Competitive Hours 24 Benefits Competitive Closing date 23-10-2024 Share: