Lead IT Operations Engineer (End User Computing) | Global Alternative Investment Firm

ZipRecruiter; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading global asset manager is seeking an experienced Team Lead to oversee their End User Computing function in London. In this pivotal leadership role, you will guide a dedicated support team, ensure smooth operations, and implement strategic initiatives within a tech-forward environment. You are expected to combine technical expertise with strong stakeholder engagement to enhance the user experience for financial professionals.

Qualifications

• 6-10 years of IT support experience, including 2 years in leadership.
• Strong experience in Windows, macOS, and mobile platforms.
• Proven ability to work with high-stakes users in finance.

Responsibilities

• Guide and mentor a team of end user support engineers.
• Act as a senior escalation point for critical support issues.
• Plan and deliver IT projects across desktop transformation.

Skills

Technical troubleshooting

Stakeholder management

Interpersonal skills

Service desk operations

Education

Degree in Computer Science

Degree in Engineering

Tools

Jira

Microsoft 365

PowerShell

Splunk

Job description

Job Description

[Please reach out to Stuart Thorley for Comp Package & Flexible Working Information]

Are you a hands-on IT Operations expert ready to lead a high-performance support team in a fast-paced investment environment? Our client - a global asset manager with a technology-forward culture - is seeking an experienced Team Lead to oversee their End User Computing function in London. In this role, you’ll mentor a close-knit team while remaining a key technical escalation point for high-priority issues. You’ll help shape support strategy, coordinate global initiatives, and deliver a world-class user experience to some of finance’s most demanding professionals. This is a leadership opportunity that blends day-to-day operational responsibility with strategic oversight - requiring strong stakeholder engagement, service ownership, and a commitment to technical excellence...

Key Responsibilities

• Guide and mentor a team of end user support engineers, setting goals and leading performance reviews
• Act as a senior escalation point for critical desktop, mobile, and video conferencing support issues
• Build and manage strong relationships with business leaders, technical teams, and third-party vendors
• Plan and deliver small-to-medium-scale IT projects across desktop transformation, relocations, and technology upgrades
• Diagnose complex technical problems and produce detailed root cause analysis with follow-up recommendations
• Champion a user-first support model, managing incoming incidents and requests via Jira Service Management
• Produce and maintain documentation, SOPs, training materials, and knowledge base content for internal teams
• Deliver training and onboarding sessions to support adoption of new tech and compliance with internal policies
• Oversee physical hardware support including device setup, office moves, and lifecycle management
• Participate in a global on-call rotation, ensuring continuous support coverage
• Lead AM/PM system checks and ensure operational readiness across all user endpoints
• Provide regular updates to leadership and contribute to wider IT operations strategy

What You Bring...

• 6-10 years of experience in IT support or operations roles, with at least 2 years in a team leadership or supervisory position
• Strong technical troubleshooting skills across Windows, macOS, and mobile platforms (iOS/Android)
• Familiarity with collaboration tools (Microsoft 365, Zoom, Teams), enterprise mobility, and video conferencing systems
• Proven ability to support and influence high-stakes users in trading or financial services environments
• Working knowledge of market data platforms and trading tools such as Bloomberg, Eikon, or Neovest
• Experience with automation and scripting tools (e.g. PowerShell, Splunk) to enhance support operations
• Solid understanding of ITIL principles and service desk operations, including experience with Jira or equivalent ticketing platforms
• Strong stakeholder management and interpersonal skills - you’re as comfortable with C-suite executives as with first-line engineers
• Degree in Computer Science, Engineering, or related technical discipline

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