Lead IT Engineer - schools (excellent benefits and holidays) REF 930

Interface Recruitment UK; Harrogate; On-site; GBP 22,000 - 33,000; Full time

Job summary

A leading organization is hiring a Lead IT Engineer to manage and support ICT services for schools in Harrogate. The role involves overseeing IT support, managing an apprentice, and ensuring the reliability of critical IT systems across several educational institutions. Applicants should have strong IT support experience, excellent problem-solving skills, and the ability to work collaboratively with various stakeholders.

Benefits

Holiday allowance of up to 33 days plus bank holidays

Local Government pension scheme

Employee assistance programme

Full-time position, 37 hours per week

Qualifications

• Strong background in IT support and management.
• Experience managing ICT services effectively in an educational context.
• Ability to oversee and develop apprentices.

Responsibilities

• Manage daily Microsoft ICT services and act as the first point of contact for IT support.
• Line manage an ICT apprentice and support primary schools within the Trust.
• Monitor critical systems and respond to alerts.

Skills

Microsoft ICT services

Problem management

Team management

Technical support

Collaboration

Job description

Company Benefits and salary:

• The holiday allowance starts at 23 days and increases with service up to 33 days plus all bank holidays.
• Local Government pension scheme (high contribution rate).
• Health Assured is an employee assistance programme offering support for issues such as counselling, financial guidance, and wellbeing.
• 37 hours per week, full-time, all year round.
• Salary range – Circa £22,900 to £32,910, dependent on experience and skills.

Part of a Trust, our client is seeking to recruit a Lead IT Engineer. The operational model is based around a centralised executive management function and three geographical areas: Harrogate, Skipton, and Keighley. This enables sharing and managing resources to support local hub schools.

The Lead IT Engineer role is critical to the effective and efficient running of the schools in the Harrogate area, including 1 secondary and 3 primary schools. The successful applicant will be enthusiastic, positive, well-organised, and able to work closely with staff across the schools and colleagues in the group.

In brief, you will:

• Manage all Microsoft ICT services daily; act as the first point of contact for IT support escalation and problem management within the school.
• Line manage an ICT apprentice, overseeing their daily duties and supporting their development.
• Support all primary schools within the Trust ICT team.
• Proactively handle IT support requests and software/equipment faults to maintain high standards of support.
• Monitor critical systems such as anti-virus, networking equipment, and server hardware, responding appropriately to alerts.
• Collaborate with the Exams and Cover Manager to support online examination software for various examination boards.