Lead IT Consultant

JR United Kingdom; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading technology services provider in London is seeking a Technical Consultant Team Leader to oversee a regional team of IT professionals. This role focuses on operational leadership, driving efficiency, and developing talent within a fast-paced Managed Service Provider environment. Ideal candidates are proven leaders with deep technical expertise in Microsoft technologies, exceptional problem-solving abilities, and a commitment to growing their team's skills. Join us to make a significant impact on IT operations and client satisfaction in a rewarding setting.

Benefits

Competitive salary

Professional development opportunities

Recognition and rewards program

Qualifications

• Proven experience managing IT teams in an MSP environment.
• Technical expertise in Microsoft 365, Azure, and networking equipment.
• Commitment to ongoing professional development.

Responsibilities

• Lead and develop a high-performing technical consultant team.
• Drive operational excellence and efficiency in IT service delivery.
• Manage client operations, ensuring systems performance and satisfaction.

Skills

Problem-solving

Communication

Leadership

Education

Microsoft Expert-level certifications

Tools

Microsoft 365

Azure

Networking equipment

Server hardware

Operating systems

Hypervisors

Job description

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Are you a proven leader with a passion for IT operations, team development, and delivering top-tier technical solutions?

Do you thrive in a fast-paced Managed Service Provider (MSP) environment, driving efficiency, collaboration, and operational excellence?

If so, this is your opportunity to step into a leadership role that truly makes an impact.

Key Responsibilities

• Team Leadership & Development: Lead and develop a high-performing regional Technical Consultant team, ensuring consistent delivery through regular 1-to-1s, performance reviews, and structured mentorship.
• Operational Excellence: Drive efficiency by refining workflows, processes, and technologies to optimize IT service delivery and meet client expectations.
• Empowering Growth: Identify skills gaps and implement tailored training programs to upskill the team, ensuring readiness for evolving challenges.
• Collaboration & Communication: Host regular team meetings to share updates, operational insights, and foster a cohesive, collaborative work environment.
• Quality & Compliance: Conduct quality control reviews of documentation, ensuring adherence to operational standards and best practices.
• Client-Focused Operations: Provide on-site consultancy and manage IT operations for key clients, ensuring seamless system performance and client satisfaction.
• Recruitment & Talent Management: Play a pivotal role in hiring and building a team equipped to deliver high-level IT services and operational support.
• Strategic Contribution: Represent the regional team in leadership meetings, contributing to the overall operational strategy and vision of the business.
• Service Auditing: Shadow and audit team members’ work to maintain operational consistency and uphold service quality.
• Escalation Management: Act as the primary escalation point for complex technical and operational challenges, supporting the team in resolving critical issues.
• Client Solutions & Projects: Oversee and deliver tailored IT operational solutions and manage complex projects from inception to completion.

What We’re Looking For

• Proven experience managing IT teams, preferably in an MSP environment, with a strong focus on operational leadership.
• Deep technical expertise in Microsoft 365, Azure, server hardware, operating systems, hypervisors, and networking equipment.
• Strong problem-solving skills and the ability to manage escalations in high-pressure environments.
• Commitment to ongoing development, ideally with or working toward Microsoft Expert-level certifications.
• Excellent communication skills, capable of translating technical details into clear, actionable insights for diverse audiences.
• A collaborative and approachable leadership style that inspires trust and growth within your team.

Why Join Us?

• Leadership Impact: Be at the forefront of operational excellence, guiding a talented team in delivering exceptional IT services.
• Career Growth: Access to cutting-edge technologies and opportunities for continuous professional development.
• Recognition & Rewards: Competitive salary, benefits package, and the satisfaction of leading a team that drives real results.

If you're ready to lead, inspire, and elevate IT operations within a dynamic MSP environment, we'd love to hear from you.

Apply now to become an integral part of our mission to deliver outstanding technical and operational solutions!