Lead IT Architect - Platinion - Salesforce/CRM

Boston Consulting Group; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

An established industry player seeks a Lead IT Architect to drive digital transformation through innovative CRM solutions. In this pivotal role, you'll leverage your extensive experience in IT architecture and CRM platforms to define strategies that enhance customer journeys and deliver measurable business value. You will work closely with clients, guiding them through complex integrations and ensuring user adoption of new systems. This position offers the opportunity to lead teams, contribute to practice area development, and make a significant impact on clients' digital journeys. Join a collaborative environment where your expertise can ignite change and drive success.

Benefits

Flexible working hours

Health insurance

Professional development

Travel opportunities

Retirement plan

Wellness programs

Qualifications

• 10-15 years of experience in IT architecture with a focus on CRM solutions.
• Proven experience with CRM platforms and complex integrations.
• University degree with above-average academic performance.

Responsibilities

• Define CRM strategies to optimize customer journeys.
• Evaluate and recommend CRM solutions based on business needs.
• Collaborate with client teams to drive organizational change.

Skills

IT Architecture

CRM Solutions

Salesforce

SAP

Microsoft Dynamics

Analytical Skills

Problem-Solving

Stakeholder Engagement

Communication Skills

Team Management

Education

University degree in IT or Business

Tools

Salesforce Commerce Cloud

Adobe Commerce

Mulesoft

Dell Boomi

Job description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation— inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

About BCG Platinion

BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America.

We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenges. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than ever before. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace.

We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application, and Risk functions. We balance vision with a pragmatic path to change, transforming strategies into leading-edge tech platforms, at scale.

Practice Area

Launched in Germany in 2000, BCG Platinion adds deep technical expertise to the Boston Consulting Group’s capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, South, and North America.

Our North American team began in 2014, and in 2017, we acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients’ total digital transformation through technology, design, cybersecurity, and risk management & financial engineering. Our interdisciplinary team of technical experts enables customized technical solutions and accelerates delivery of value through new business platforms, application consolidations, and major system implementations.

What You'll Do

At BCG Platinion, we're eager to engage experienced, passionate, and creative IT Architects to help unlock our clients' digital potential and ignite change. We build unique solutions for the complexities our clients face, while providing opportunities to explore and grow.

As a Lead IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. Your responsibilities will include:

1. Defining business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys.
2. Evaluating and recommending CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices.
3. Analyzing and reimagining end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value.
4. Building compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients.
5. Collaborating with client teams to drive organizational change, ensuring user adoption and process alignment for CRM implementations.

You will work closely with clients to understand their issues, define IT strategies, and develop architecture solutions. You will have end-to-end responsibility for larger, complex modules within projects, and begin to develop specialized knowledge to solve client problems. You will start to take on team lead responsibilities, demonstrate intellectual leadership, and support technical implementations both actively and on-site. Additionally, you will guide junior team members, assist with project proposals, and identify new business opportunities. Contributing to the practice area development and enhancing the BCG brand as a key team member will also be part of your role.

What You'll Bring

• 10 to 15 years of experience in IT architecture with a focus on CRM solutions, in consulting, especially in consumer goods, industrial goods, or retail sectors.
• Proven experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle across sales, service, and marketing.
• Expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, messaging systems).
• Experience with commerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce) and integration platforms (e.g., Mulesoft, Dell Boomi).
• Understanding of legacy system integration and remediation techniques.
• Knowledge of modern architecture patterns including CI/CD pipelines, cloud-native development, and API-led integrations.
• Deep understanding of various integration patterns and business processes like Lead-to-Quote, Quote-to-Cash, Service Management, and Marketing.
• Analytical mindset and problem-solving skills.
• Experience managing teams and strong stakeholder engagement skills.
• Ability to work under pressure and willingness to travel globally.
• Strong communication and presentation skills.
• University degree in a scientific, IT, or business field with above-average academic performance.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status. We also consider applicants with criminal histories in accordance with applicable laws. BCG is an E-Verify Employer. More about E-Verify