Lead Installation Engineer - Heathrow - Evander

The VPS Group; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

The VPS Group is seeking a Lead Installation Engineer for the Heathrow contract to ensure high-quality installations of UPVC and Aluminium products. This pivotal role involves managing installations, overseeing team members, and directly engaging with customers to resolve any issues. Candidates should possess a strong technical background and excellent communication skills, required for a successful installation experience.

Benefits

Company fuel card

Provided van and access equipment

Uniform provided

Qualifications

• Minimum 2 years' experience as a Lead Installer in the domestic Home Improvements sector.
• Full UK/EU driving license is required.
• Experience with large national installation companies (e.g., Anglian, Everest).

Responsibilities

• Plan and execute domestic installations from start to finish.
• Manage installation team members and resolve workmanship issues.
• Demonstrate excellent customer skills for complaint resolution.

Skills

Communication

Negotiation

Team player

Self-driven

Reliability

Education

NVQ Level 2 or higher in fenestration installation

NVQ Level 3 in fenestration surveying

Job description

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Lead Installation Engineer - Heathrow - Evander, Longford

Client: The VPS Group

Location: Longford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 84086000bf2b

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

Role Title: Lead Installation Engineer

Business Unit/Department: Sustainable

Location: Watford Depot (Heathrow contract)

Reports to: Field Operations Manager

Role Purpose

This is an exciting new role for a Lead Installer of UPVC & Aluminium Window, Door and secondary window products in the Sustainable sector. You will be responsible for each installation, ensuring it is installed to the highest standard and completed Right First Time. You will demonstrate excellent technical knowledge and customer skills and must be able to survey jobs that you will install. A company fuel card, van, access equipment, consumables, and uniform will be provided. You are expected to provide your own tools.

We believe that where you live and work should always be safe, secure, and sustainable.

Love our Customers. Create a Great Place to Work. Grow our Business.

Key Accountabilities & Activities

• Plan and execute domestic installations from start to finish
• Support the company's brand image through pride in your work
• Ensure a high standard of workmanship
• Overcome installation issues to resolution
• Manage and take responsibility for installation team members, including recruitment when required
• Capture and record accurate survey information for product orders
• Quantify all materials required for installations
• Work as part of a wider team with office and field staff
• Support the wider business on glazing, window, and door works
• Manage and resolve workmanship and product issues on installations
• Demonstrate excellent customer skills for complaint resolution and payment processes
• Maintain own admin and compliance duties within company timelines
• Ensure FCA & PRA compliance
• Work to internal Service Level Agreements and Team targets
• Adhere to Right First Time and Continuous Improvement initiatives
• Comply with Health & Safety requirements

Experience and Personal Attributes

• Minimum 2 years' experience as a Lead Installer in the domestic Home Improvements sector
• Significant experience with casement windows, sash windows, composite doors, bifold doors, UPVC & aluminium doors, patios, and secondary glazing
• Experience with structural bay windows
• Experience in surveying window and door products
• Up-to-date knowledge of UPVC & Aluminium market offerings
• Ability to apply wet trade finishes (plastering, rendering, pebble dashing)
• Excellent face-to-face and telephone communication skills
• Good negotiation skills
• Ability to work independently and prioritize workload
• Team player, self-driven, reliable, polite, tolerant, and determined
• Full UK/EU driving license
• NVQ Level 2 or higher in fenestration installation or valid MTC card
• Experience with large national installation companies (e.g., Anglian, Everest)
• Conservatory installation/surveying experience
• Ability to perform small building works and UPVC repairs
• NVQ Level 3 in fenestration surveying

Additional Information

• Act as an ambassador for our brand values
• Comply with Health & Safety requirements
• Understand and work within Evander’s policies and procedures
• Uphold equal opportunities policy and challenge discriminatory practices
• Maintain confidentiality and Data Protection compliance
• Willingness to undertake other duties within your competence
• Full UK driver’s license and ability to travel nationally
• Flexibility for overnight stays as required
• Valuing Diversity and Inclusion to create a representative workforce