Lead Infrastructure Engineer - Web Proxy

J.P. MORGAN; London; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading financial services firm in London seeks a Lead Infrastructure Engineer to manage Proxy services. The role involves client management, technical guidance, and process improvements for a high-performing team. Candidates should have extensive experience with proxy technologies and strong troubleshooting capabilities, along with outstanding communication skills.

Qualifications

• 7+ years in Broadcom proxy technologies and related network systems.
• Experience with SaaS-based gateway vendors like Zscaler.
• Proficient in scripting with shell/Python and automation tools.

Responsibilities

• Manage client expectations and communication regarding project timelines.
• Lead documentation efforts and standardize change management processes.
• Provide mentorship and support for team members.

Skills

Troubleshooting

Client Management

Network Security

Scripting

Collaboration

Communication

Critical Thinking

Tools

Broadcom devices

SIEM tools

Ansible

Job description

Job Description

A Lead Infrastructure Engineer within the Proxy Service Delivery team will have the following responsibilities:

Job Responsibilities

• Client and stakeholder management, including client consultations, communication of expected completion dates, and ongoing expectation management.
• Contribute to process management and improvement within the team by updating and creating documentation and runbooks in line with engineering standards.
• Provide advanced troubleshooting and support for Proxy issues.
• Collaborate with other IT and business teams to align proxy solutions with organizational goals.
• Contribute to change management process improvement by building standardized change implementation templates.
• Provide technical guidance and mentorship to team members.

Required Qualifications, Capabilities, and Skills

• 7+ years of hands-on experience in installation, migration, and decommissioning of Broadcom (formerly Bluecoat) devices, including Proxy SG, Secure Web Gateway (ISG), Symantec Content Analysis Systems (CAS), SSL Visibility appliances, and Symantec Management Center (SMC).
• Experience with other SaaS-based Secure Gateway vendors, e.g., Zscaler, Netskope, etc.
• Ability to build, test, and deploy proxy-based security solutions.
• Good understanding of network infrastructure, network security concepts, application layer protocols (HTTP/HTTPS), and vulnerability mitigation.
• Good understanding of REST API and container-based deployment models.
• Understanding of version and revision control practices and procedures.
• Proficient in the use of SIEM tools for investigative purposes.
• Scripting skills for automation of proxy environments, including familiarity with shell/Python scripts and Ansible playbooks.
• Expertise in networking fundamentals, including network topology, VLANs, routing, switching, load balancing, and firewalls.

Soft Skills

• Self-starter with the initiative to work independently and collaboratively.
• Organized, with the ability to follow JPMorgan processes designed to minimize risk.
• Strong communication skills, both written and verbal.
• Strong critical thinking and problem-solving skills.
• Results-oriented work ethic.
• Ability to collaborate across roles and teams to achieve project goals and ensure end-to-end delivery.
• Demonstrated leadership and collaboration skills in a large enterprise environment.
• Flexible to work off-hours and weekends as part of a 24x7 on-call rotation.

#ICBCareers

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors. Our approach to serving clients drives everything we do. We aim to build trusted, long-term partnerships to help our clients achieve their objectives.

We value diversity and inclusion, recognizing our people as our strength. As an equal opportunity employer, we do not discriminate based on protected attributes and provide accommodations for religious practices, mental health, or physical disabilities. For more information about accommodations, please visit our FAQs.

About The Team

Our professionals in corporate functions cover a diverse range of areas, including finance, risk, human resources, and marketing. Our teams are essential in setting up our businesses, clients, customers, and employees for success.