Role Purpose:Reporting to the AD ICO, The Lead Infrastructure Engineer provides technical leadership and people management to optimize the performance of the technology infrastructure. This role is pivotal in driving the adoption of tools and automated processes for effective operational management and delivery.
Key Accountabilities and Responsibilities:- Oversee the planning, installation, maintenance, and acceptance of new and updated infrastructure components and infrastructure-based services.
- Ensure alignment with service expectations, security requirements, and other quality standards.
- Maintain and update operational procedures and documentation to ensure they are current and effective.
- Track and address operational issues, providing regular reports to stakeholders.
- Lead and mentor a team of infrastructure engineers, fostering a culture of continuous improvement and innovation.
- Develop and implement team strategies to enhance performance and achieve organizational goals.
- Provide guidance and support to team members, facilitating professional development and growth.
- Work closely with relevant 3rd party vendors, to manage service level and also technology roadmaps.
Skills, Experience and Knowledge:- Proven leadership skills, ideally demonstrated in a previous role with a large scope of both technology and manager management experience.
- Extensive experience in infrastructure engineering, with a strong background in planning, installation, and maintenance of infrastructure components.
- Proven ability to drive the adoption of tools and automated processes for operational management.
- In-depth knowledge of security requirements and quality standards related to infrastructure services.
- Strong problem-solving skills and the ability to address operational issues effectively.
- Excellent communication and stakeholder management skills.
- Experience in leading and managing teams, with a focus on achieving high performance and fostering a collaborative environment.
- The ability to translate technical concepts and information back into a format that can be easily understood by the business.
Preferred:- Experience in a leadership role within a technology infrastructure team.
- Familiarity with the latest infrastructure technologies and trends.
- Certification in relevant technologies or methodologies (e.g., ITIL, AWS, Azure).
- Experience with infrastructure as code (IaC) and automation tools.
- Previous experience as a Head of Infrastructure, showcasing strong leadership and strategic planning abilities.