Lead Incident Management Associate

PSR Limited; Greater London; On-site; GBP 61,000 - 89,000; Full time

Benefits offered by this job

25 days annual leave

Office time in London/Leeds/Edinburgh

Pension scheme

Private healthcare

Volunteer hours

Flexible benefits

Job summary

The Financial Conduct Authority (FCA) is seeking a Lead Incident Management Associate to join the Incident Response and Exercising Team within the Technology, Resilience and Cyber (TRC) Department. You will coordinate responses to operational incidents affecting regulated firms, work with industry and government partners, and contribute to resilience exercises and governance activities.

Frontier AI insights will shape risk management strategies.

Qualifications

• Minimum: Prior experience in end-to-end operational incident and cyber incident management processes.
• Prior experience with a well-developed analytical mindset and risk-based decision making in response to emerging crisis and urgent situations.
• Prior experience of working in the financial sector.

Responsibilities

• Lead the FCA's response to operational resilience incidents and cyber-attacks, helping to protect consumers, markets and confidence in the UK financial system.
• Manage effective incident triage, stakeholder engagement and supervisory action, ensuring disruptions are managed swiftly and proportionately.
• Develop effective partnerships across the FCA, regulated firms, and UK authorities to coordinate responses to incidents with significant consumer or market impact.
• Provide strategic advice, reporting and recommendations to senior leadership, influencing decision-making during high-profile resilience events.
• Lead, coach and develop team members, creating an inclusive and collaborative environment where colleagues can thrive.
• Act as a trusted expert in incident management, cyber resilience and operational disruption, supporting and empowering colleagues across the FCA.
• Analyse incidents and technology disruptions to identify trends, share lessons learned and strengthen resilience across the financial services sector.
• Shape the FCA's approach to emerging risks, including frontier AI, through industry engagement, resilience exercises and specialist thought leadership.

Skills

Incident management

Cyber resilience

Stakeholder engagement

Analytical mindset

ITIL

COBIT

NIST

Cloud computing

AI awareness

Communication skills

Job description

Job Title

Lead Incident Management Associate

Salary

National (Edinburgh and Leeds) ranging from £60,700 to £80,766 and London £66,600 to £88,666 (salary offered will be based on skills and experience)

External Recruitment Contact

Steve Christopher via [e-mail].

Internal Recruitment Contact

Isabelle Groves via [e-mail].

Vacancies

2 Vacancies available

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of financial services in the UK. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Join our collaborative Incident Response and Exercising Team within the Technology, Resilience and Cyber (TRC) Department. We work closely with industry, regulators and government partners to strengthen the operational resilience of the UK financial services sector, helping to protect consumers, markets and confidence in the technology that underpins financial services. As part of a supportive and purpose-driven team, you will play a key role in coordinating responses to operational incidents affecting regulated firms, working across the FCA and with external stakeholders. You will also contribute to sector-wide resilience exercises, governance activities and industry forums, while developing insight into emerging technologies, including frontier AI and their impact on operational resilience.

Role responsibilities

• Lead the FCA's response to operational resilience incidents and cyber-attacks, helping to protect consumers, markets and confidence in the UK financial system
• Manage effective incident triage, stakeholder engagement and supervisory action, ensuring disruptions are managed swiftly and proportionately
• Develop effective partnerships across the FCA, regulated firms, and UK authorities to coordinate responses to incidents with significant consumer or market impact
• Provide strategic advice, reporting and recommendations to senior leadership, influencing decision-making during high-profile resilience events
• Lead, coach and develop team members, creating an inclusive and collaborative environment where colleagues can thrive
• Act as a trusted expert in incident management, cyber resilience and operational disruption, supporting and empowering colleagues across the FCA
• Analyse incidents and technology disruptions to identify trends, share lessons learned and strengthen resilience across the financial services sector
• Shape the FCA's approach to emerging risks, including frontier AI, through industry engagement, resilience exercises and specialist thought leadership

Skills required

Minimum: Prior experience in end-to-end operational incident and cyber incident management processes Prior experience with a well-developed analytical mindset and risk-based decision making in response to emerging crisis and urgent situations Prior experience of working in the financial sector

Essential

• Demonstrated experience across a range of technology and cyber resilience management disciplines, with a broad understanding of operational resilience principles
• Well-developed collaboration and stakeholder engagement skills, with the ability to build positive relationships, shape decisions and deliver results through effective teamwork
• Awareness of emerging technology trends, including AI, cloud computing, automation and cyber security tooling, with the ability to apply this knowledge to operational resilience and incident response activities
• Ability to analyse complex and fast-evolving technology incidents and translate their impacts into practical considerations relating to consumer outcomes, market stability, organisational resilience and cross-sector dependencies
• Understanding of recognised resilience, governance and service management frameworks such as COBIT, NIST and ITIL
• Solid written, verbal and presentation skills, with the ability to communicate complex information clearly and effectively to a variety of audiences
• Experience in coaching and mentoring colleagues, alongside industry-recognised technology and/or cyber resilience qualifications such as ITIL, BCI, QiCA, CISA, or equivalent, is desirable

Benefits

• 25 days annual leave plus bank holidays
• Colleagues spend a minimum of 50% of their working time in the office each month (60% for Directors and Executive Directors) across our London, Leeds and Edinburgh offices
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance
• 35 hours of paid volunteering annually
• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits and our recruitment process as a whole visit our benefits page.

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation. If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable. Disability confident: our hiring approach

We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timelines

Timeline: Job advert close: 13th October 2026 at Midnight CV Review/Shortlist: 15th October 2026 Case Study Assessment & Interviews: w/c 19th October 2026 2 Vacancies available Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

SC Clearance is required for this role (SC Guidance) - you will hold or will be required to obtain Security Check (SC) level vetting.

Why FCA

At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.