Lead Immigration Specialist

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; West of England; On-site; GBP 29,000 - 35,000; Full time

Job summary

The National Association of Citizens Advice Bureaux in Bristol is seeking a Lead Immigration Specialist Adviser to manage a caseload and supervise volunteers. You will ensure compliance with regulatory standards and oversee quality of advice within the immigration service.

Based in our main Bristol office, this permanent role is office-based with 14 hours per week. You will lead a small team, allocate cases, and support advisers to deliver accurate immigration guidance in line with established

Qualifications

• Proactively manage a caseload of clients, ensuring advice is delivered in line with quality expectations and regulatory requirements.
• Provide second-tier support and supervision to volunteer advisers on immigration issues.
• Maintain compliance with regulator processes and accreditation standards.
• Deliver accurate data through databases and case management systems.

Responsibilities

• Lead and support a team of volunteer advisers focusing on immigration issues.
• Allocate cases according to advisers' experience and capacity.
• Check case notes, ensuring accurate advice and appropriate actions are taken.
• Provide technical immigration support and supervision to volunteers as required.
• Report on performance and training needs to the Advice Services Manager.

Job description

Lead Immigration Specialist

Apply before 5pm on 16 October 2026.

Job summary

Salary: £31,998 (pro rata)

Location: Main office - 48 Fairfax Street Bristol BS1 3BL

Workplace: Office based

Contract: Permanent

Hours per week: 14

About the role

Immigration Specialist Adviser

The post holder will provide specialist immigration advice and supervision, leading and supporting a team of volunteer advisers focusing on immigration issues.

You will be the first point of contact for queries within the team. This will include allocating cases according to advisers' experience, supporting advisers with cases, checking case notes, ensuring accurate advice is provided and confirming that appropriate actions have been taken.

As immigration advice is a regulated area, you will ensure that Citizens Advice Bristol follows the required procedures and standards and maintains its accreditation.

Key Responsibilities

Immigration Law Advice, Research and Campaigns

Proactively manage a caseload of clients, ensuring advice is delivered in line with quality expectations and regulatory requirements.

Provide accurate and timely data through databases and case management systems.

Deliver second-tier support to paid staff and volunteers on appropriate immigration issues.

Support research and campaigns through case studies, data collection and obtaining client consent.

Maintain the processes and records required by the regulator.

Team Support and Supervision

Provide pastoral care to the volunteer team, including one-to-one meetings, informal supervision and support.

Conduct case checking based on advisers' level and ability, providing timely feedback to ensure advice is accurate, appropriate and understood.

Support the volunteer immigration team in responding to feedback from Bristol Quality Assessors.

Provide technical immigration support and supervision to members of the volunteer team as required.

Provide feedback to the Advice Services Manager on performance, quality issues and training needs.

Lead the team in providing a specialist immigration law resource to advisers across Citizens Advice Bristol.

Support and monitor delegated responsibilities within the team.

Develop the immigration team to meet the changing needs of the service, clients and Citizens Advice Bristol.

Assist with training the immigration team alongside the Advice Services Manager.